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At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.
Air Key Account Operator – Air Freight
Purfleet, Monday-Friday 9.00am-5.00pm
Main Purpose of the role
DSV is recruiting for a Air Key Account Operator to provide an efficient and proactive service to all key account customers, overseas and related service providers. You will be dealing with all aspects of export operation as well as managing customer expectations and continuous improvements.
What will you be doing?
Receive export bookings from our customers and process bookings in line with KPI requirements and meeting customers’ expectations
Follow procedures and time frames with pre agreed workflows
Full understanding of operational requirements relating to Ocean Export Bookings.
Communicate with internal/external customers to ensure they are kept up to date in all stages and build relationships by providing excellent customer service.
Manage and review costs of shipments, ensuring process’s are completed
Profile:
About You
Good understanding within the airfreight industry
Strong Customer Service skills are essential
Effective written and verbal communication skills
Excellent organisational skills and an ability to prioritise and manage high workloads in challenging situations and meetings deadlines
Ability to make considered and consistent decisions
Fast and accurate data entry
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer access to a selection of employee benefits, such as:
Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Cycle Scheme
Employee counselling, for support with physical and mental wellbeing
Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay
Salary description
£21560.00 - £25870.00 per year