MOBILE HEALTHCARE LTD
WOODFORD GREEN (IG8 0XE)
Summary
We seek a friendly, organized Optical Assistant/Receptionist to greet patients, schedule appointments, handle calls, and assist with frame selection. Ensure smooth operations by managing records, processing payments, and coordinating with staff. Strong communication and customer service skills required.
Annual wage
£14,560 first year only, then National Minimum Wage for your Age or above will be paid.
Minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed.
Training course
Business administrator
Hours
Monday- Friday, 9.00am- 5.00pm.
35 hours a week
Duration
21 Months
Positions available
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Customer Care: Greet patients warmly, assist with their enquiries, and guide them through their appointments
* Appointment Management: Schedule appointments, update diaries, and send reminders to ensure efficiency
* Frame and Lens Assistance: Help patients choose frames and lenses suited to their needs, providing helpful advice and recommendations
* Administration: Maintain accurate patient records, handle incoming calls, process payments, and verify insurance details
* Reception Area: Keep the reception tidy and well-presented, ensuring a professional and welcoming environment
* Team Support: Liaise with optometrists and colleagues to ensure seamless patient care and workflow
* Problem Solving: Address patient concerns or queries promptly and professionally
Where you’ll work
449 HIGH ROAD, WOODFORD GREEN, IG8 0XE
Check your travel to work
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Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
INTEC BUSINESS COLLEGES LIMITED
Your training course
Business administrator
Equal to Level 3 (A level)
Your training plan
* Business Administrator Level 3
* End Point Assessment
* Work Based Training
* Functional Skills (if necessary)
Requirements
Essential qualifications
GCSE English (Grade 9-3 A*-D) essential
GCSE Mathematics (Grade 9-3 A*-D) essential
Other (Knowledge of) MicroSoft Office Applications (Grade Experience) essential
Desired qualifications
(Customer Service) Experience desirable
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
Communication skills
IT skills MicroSoft Office Applications
Organisation skills
Customer care skills
Problem solving skills
Team working
Confidence with customers
Professionalism
Flexibility & Adaptability
Other requirements
Why Join Us? We offer a supportive working environment with opportunities for development. If you’re passionate about delivering outstanding customer care and want to grow in a dynamic team.
Personal Qualities Required:
Well spoken
Excellent telephone manner
Knowledge of MicroSoft Office is essential
Personal presentation is of most importance
About this company
The Eye Clinic has a reputation for exceptional eye care. With state-of-the-art technology and a dedicated, experienced staff. We ensure that each client is provided with unparalleled service.Our patients are always treated with care, understanding and attention to detail. No concern is too small for us. Whether you are interested in a comprehensive eye exam or are in the mood for a new pair of frames, our goal is that you leave us with bright, happy and healthy eyes.
After this apprenticeship
Upon completion of this apprenticeship there is the possibility of a permanent position being offered to the right candidate with further training to progress professionally within our organisation
Ask a question
The contact for this apprenticeship is:
MOBILE HEALTHCARE LTD
Linsay Marie Narborough
The reference code for this apprenticeship is VAC(phone number removed)
Salary description
£14560.00 - £14560.00 per year