Business Systems Trainer

Business Systems Trainer
Waterfront Point, Widnes
Full-Time, Permanent
Here at Halton Housing, we are looking for an engaging Business Systems Trainer to join us at an exciting time of growth and change. This is a new role where you’ll play a key part in supporting our colleagues to confidently use our systems in the right way, improving both individual performance and the services we deliver to our customers.
You’ll take a user-focused approach, turning system use into clear, practical learning, delivered across both on-site, virtual and blended learning environments. You’ll also be a go-to expert for others designing/delivering training and learning experiences.
Hours: 37 hours per week (Monday - Friday)
Duration: Permanent
What You’ll Do:
* Design and deliver engaging training sessions to support colleagues in using core business systems effectively
* Create high-quality learning materials including workshops, eLearning content, user guides and digital resources
* Deliver training through a variety of methods including face-to-face, virtual and blended learning
* Support system rollouts and digital changes by enabling colleagues to understand and adopt new processes
* Work closely with internal teams to ensure training reflects system updates and organisational priorities
* Identify learning needs and continuously improve training based on feedback and performance data
* Coach and support colleagues to build confidence and capability in using systems and tools
* Maintain accurate training records and contribute to reporting on learning activity and outcomes
What You’ll Need:
* Experience in a Learning & Development, training or teaching role, ideally with exposure to systems or technical training
* Proven ability to design and deliver engaging training content across different formats
* Strong communication and facilitation skills, with the ability to explain complex information clearly and simply
* Experience creating user-friendly learning materials such as eLearning, guides, videos etc
* Good organisational skills, with the ability to manage multiple priorities and deadlines
* A proactive and adaptable approach, with a strong focus on continuous improvement
* Confidence working with a range of stakeholders and supporting people with different levels of digital capability
What You’ll Get:
* 30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays
* Opportunity to buy or sell holidays
* Competitive salary
* Electric Vehicle Salary Sacrifice Scheme
* Flexible and Hybrid working
* Supported training and development opportunities
* Health and Wellbeing Cash Plan
* Competitive Pension Scheme
If you want to work in a role that makes a real impact on improving people’s lives and you know you’d be a great fit, please apply today!
We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
The Company
An innovative housing provider, with customers at the heart of everything we do.
We're an award-winning housing association, with over 7,000 homes across Runcorn and Widnes in Cheshire, and now expanding geographically across the North West.
We're known for our innovative approach - strengthening our reputation as a landlord of choice in the borough and beyond.
Role Closes: 14th July 2026