Wythenshawe, Manchester
£51,270.06 per annum
We’re looking for an experienced and proactive Contract Manager (Responsive Repairs) to join our Property directorate on a 12‑month fixed‑term basis. This is a key operational role, ensuring our responsive repairs service is delivered safely, efficiently and to a high standard for our customers.
If you’re passionate about delivering high‑quality services, building strong contractor relationships and driving performance, this is a great opportunity to make a real impact within a busy, customer‑focused environment.
What you’ll be doing
* Leading the delivery of responsive repairs contracts, ensuring services meet agreed standards, KPIs and customer expectations.
* Monitoring contractor performance, identifying issues and driving improvements to ensure consistent, high‑quality outcomes.
* Managing contract compliance, including health and safety, regulatory requirements and contractual obligations.
* Carrying out inspections and quality checks to ensure works are completed to the required standard.
* Responding to customer enquiries, complaints and service issues, ensuring they are resolved effectively and professionally.
* Analysing performance data to inform decision‑making, identify trends and support service improvement.
* Maintaining accurate records, contract documentation and reporting to support governance and oversight.
* Building strong relationships with contractors, internal teams and partners to ensure a collaborative, ‘one team’ approach.
* Supporting continuous improvement by identifying and implementing practical solutions that enhance service delivery and value for money.
What we’re looking for
* Experience in contract management, ideally within responsive repairs, housing or property services.
* Strong knowledge of performance monitoring, compliance and service improvement.
* Good understanding of health and safety, regulatory requirements and contract governance.
* Ability to analyse data and use insight to drive operational decisions.
* Excellent communication and relationship‑building skills, with confidence working with a range of stakeholders.
* Strong organisational skills, with the ability to manage a varied workload and meet deadlines.
* A proactive, solution‑focused approach with a commitment to high standards and customer service.
* Full UK driving licence.
Why this role matters
This role plays a vital part in ensuring our homes are well‑maintained and our customers receive a reliable, responsive repairs service. By driving performance, maintaining strong contractor relationships and ensuring quality delivery, you’ll help us provide safe, comfortable homes and a positive experience for our residents.
Application Deadline - Sunday 5th July
Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!
Why join us?
As an Investors in People Health & Wellbeing recognised employer, we offer a wide range of benefits such as;
* 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
* Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
* Enhanced Pension scheme contributions
* Our Health Care Plan gives you money back for dental, optical, therapy costs and more
* Subsidised Healthy Living benefits i.e. gym membership or yoga classes
* Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
* Car Lease Scheme, Cycle to Work scheme*
* Volunteering days in the local community
* We offer a Salary Sacrifice Pension option*
*Subject to eligibility criteria
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.
Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities
Salary description
£51270.00 - £51270.00 per year