Scheduler

The Role

We’re looking for a highly organised and customer-focused Scheduler to join our Repairs and Maintenance team.

Working in a fast-paced environment, you’ll play a key role in planning and scheduling repairs and maintenance works, ensuring operatives’ time is used productively while delivering a high-quality service to residents and clients. You’ll act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish.

What We Offer

*

Salary of up to £31,000 per annum plus benefits including:

*

25 days’ annual leave plus bank holidays.

*

Long-service awards at key milestones.

*

Perkbox – discounts on coffee, cinema, travel and wellbeing.

*

1 paid volunteer day each year.

*

Ongoing training, support and career progression – AxisCLC promotes from within.

Responsibilities

*

Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.

*

Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.

*

Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).

*

Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.

*

Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.

*

Monitor work in progress, ensuring jobs are progressed and closed within target timescales.

*

Ensure operatives are correctly using and updating PDAs and digital systems.

*

Act as the key communication link between residents, operatives and client teams.

*

Maintain accurate records, notes and job updates across all systems.

*

Support the wider scheduling team, providing cover during absences where required.

About You

*

IT literate, with confidence using scheduling and job management systems.

*

Excellent telephone manner and communication skills.

*

Strong attention to detail and ability to prioritise workload.

*

Ability to work to tight deadlines in a busy environment.

*

Experience in scheduling, planning, administration or high-volume customer service/call handling.

*

Experience within social housing, repairs or maintenance environments.

*

Knowledge of repairs and maintenance terminology and KPIs.

*

Experience using systems such as ROCC, Opti-time or DRS.

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value insight, quality and evidence-based decision-making, and offer roles where your work directly influences business performance and long-term growth.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know