Support Engineer

Support Engineer – Permanent Role

Location: Lincoln
Salary: £26,650 per annum
Working Hours: Monday to Friday, 8:00am – 4:30pm (37.5 hours per week, including 1-hour unpaid lunch break)
Hybrid Working Available

Join a Growing and Forward-Thinking Technology Business

My client is a Lincoln-based organisation operating within an exciting and high-growth market. Due to continued expansion, they are looking to appoint a Support Engineer to join their team on a permanent basis.

This is a newly created role within the business, offering an excellent opportunity for someone who is passionate about IT support and looking to build a long-term career within a successful and employee-owned organisation.

You will play a key role in delivering first-class technical support to customers, assisting with cloud-based products, hardware installations, internal IT projects, and supporting the wider team as the business continues to grow.

Key Responsibilities

* Provide 1st and 2nd line technical support across a range of cloud-based products

* Support customers remotely and assist with hardware installations on-site

* Troubleshoot issues across desktops, laptops, servers, and mobile devices

* Escalate complex issues to 3rd line support teams and developers

* Assist with testing, documentation, and system improvements

* Provide internal IT support to colleagues

* Support and manage internal and external IT projects

* Deliver excellent customer service and maintain strong client relationships

About You

We are looking for someone with a genuine interest in technology and a passion for problem-solving. This role would suit:

* A graduate, college leaver, or school leaver looking to start a career in IT support

* An experienced Helpdesk or Support Engineer looking for their next career opportunity

* Someone keen to develop their technical skills within a growing organisation

You will ideally have experience or knowledge of:

* Microsoft Office 365

* Windows 10/11 environments

* Windows Server 2016–2022

* Supporting servers, laptops, and mobile devices

* Setting up desktops and laptops

* Troubleshooting and resolving IT issues

* Providing excellent written and verbal communication

Benefits

* £26,650 salary

* Permanent position

* Hybrid working

* 25 days holiday plus Bank Holidays

* Office parking available

* Birthday off

* Expenses covered for eye tests and contribution towards glasses

* Opportunity to become a qualifying Employee Owner with potential profit-share benefits

Reflect Recruitment Group is operating as Employment Agency under the Employment Agencies Act 1973