Operations and Admin Manager

Operations and Admin Manager
Glass Polishing & PPC/Aluminium Repair Specialist
Location: Kent – Office based (no hybrid)
Employment: Full-time, Permanent - open to part time hours of 25 hours per week to suit working parent
Salary: Dependent on experience and hours
About Us
We are an employee-owned specialist subcontractor in glass polishing and architectural metalwork repair. We work with main contractors on live construction sites, with facilities management teams across commercial estates, and directly with domestic clients to restore glass, PPC and aluminium finishes – saving replacement costs and programme time.
As an Employee Ownership Trust business, everyone here has a real stake in the work we deliver. We are the team they call when glass is scratched, PPC is scuffed, aluminium is damaged, or a handover is at risk.
The Role
Reporting directly to the Managing Director, you will run the operational office and lead our national team of repair technicians. This is a people-first management role. You will make sure the right technician is on the right job, with the right kit, at the right time, and that standards stay high from first briefing to sign-off.
Key Responsibilities
Team Leadership & Technician Management
• Lead, motivate and day-to-day manage a UK-wide team of glass and PPC/aluminium repair technicians
• Plan rotas, holidays, cover and emergency call-outs to keep nationwide coverage
• Hold daily briefings, toolbox talks and one-to-ones, set clear expectations on quality, safety and customer care
• Monitor performance, conduct site audits and carry out performance reviews and coaching
• Support recruitment, inductions, training and CSCS/CPD renewals, looking after technician welfare and development
Operations Management
• Schedule and dispatch technicians across construction, FM and domestic jobs throughout the whole of the UK
• Manage all site compliance: RAMS, risk assessments, site inductions and contractor portals or PPQ submissions
• Be the first point of contact for site managers and FM helpdesks, resolving operational issues quickly
Administration & Office Management
• Own the job lifecycle from enquiry to invoice: raise quotations, process purchase orders, track variations, and issue applications/invoices
• Maintain the job management system/CRM, keep records accurate and produce weekly operations reports
• Order consumables, manage van stock, PPE and equipment servicing/calibration logs
• Assist with supplier accounts, credit control chasing and purchasing ledger
• Assist with timesheets, absence records, and training logs
• Maintain insurances and compliance files that support trade accreditations and customer data bases
What You’ll Bring
• 3+ years managing field-based technicians or trades teams in construction subcontracting, FM, or specialist services
• Proven man-management skills: you can lead a remote team, hold standards, and keep morale up
• Strong planner who can juggle multiple live sites and keep paperwork perfect
• Comfortable with contractor compliance and RAMS
• Excellent written English and calm phone manner with both site teams and homeowners
• Experience with BigChange preferred
• Full UK driving licence preferred. Experience with glass, PPC or aluminium trades is a strong plus
What We Offer
• A genuine manager role with real autonomy and direct responsibility for your team
• Employee Ownership Trust benefits: annual tax-free profit share bonus up to £3,600, plus an employee voice in how the business is run
• 20 days holiday plus bank holidays
• Company pension and phone
• Small, employee-owned team where your leadership will be visible every week