Allocations & Credit Control Administrator

Allocations & Credit Control Administrator

Salary: £26,500 per annum
Location: Hybrid working (2 days office / 3 days home)
Hours: Monday to Friday, 8:30am - 4:30pm
Contract: Permanent
Start Date: July 2026

We are recruiting on behalf of a well-established and growing organisation for an experienced Allocations & Credit Control Administrator to join their finance team.

This is an excellent opportunity for someone with previous payment allocations and sales ledger experience who enjoys working in a fast-paced environment and building strong relationships with customers.

The Role:

The successful candidate will be responsible for managing a ledger of customer accounts, allocating high volumes of payments, resolving account queries, and supporting credit control activities to ensure outstanding balances are collected efficiently.

Key responsibilities include:

Allocating and reconciling high-volume customer payments
Investigating and resolving remittance and payment allocation queries
Reconciling customer accounts and maintaining accurate records
Chasing outstanding balances via telephone and email
Issuing debit notes and managing unresolved account queries
Producing regular updates on outstanding balances and unallocated payments
Supporting colleagues with allocations, credit control and holiday cover
Assisting with process improvements and achieving team KPIs
Handling ad-hoc finance administration duties as required

To be successful in this role, you will have:

Strong payment allocation experience (essential)
Credit control experience (advantageous)
Excellent communication skills, both written and verbal
Strong attention to detail and a high level of accuracy
Good organisational and time management skills
A proactive and customer-focused approach
Confidence working with finance systems and Microsoft Office, particularly Excel

Benefits:

Hybrid working - 2 days in the office, 3 days from home
23 days annual leave plus bank holidays
Additional holiday entitlement based on length of service
Annual performance-related bonus scheme
Employee recognition programme with voucher rewards
Christmas gift voucher
Regular team lunches and social events
Free parking options available

If you're an experienced allocations professional looking for a stable, supportive business where your contribution is valued, we'd love to hear from you