Resident Liaison Officer

Resident Liaison Office

Main Contractor
Fire Remediation Project
Freelance: 24 Months
Rate: Up to £18 per hour
Location: Elephant & Castle We are currently searching for a Resident Liaison Office to join the team of a busy main contractor specialising in Fire Remediation projects. This project in Elephant & Castle has a 24 month run time and will see various fire stopping packages stripped out and reinstalled to specification.
 
As Residential Laison Office you will be required to:

Act as the main point of contact for residents throughout construction, refurbishment, and maintenance works, ensuring clear and effective communication at all stages.
Build and maintain positive relationships with residents, addressing queries, concerns, complaints, and providing timely resolutions.
Carry out resident consultations, property visits, and pre-start meetings to explain project scopes, programmes, and potential disruptions.
Keep residents informed of project progress, changes to schedules, access requirements, and any planned works affecting them.
Coordinate access arrangements between residents, site teams, and subcontractors to ensure works are completed efficiently.
Record and maintain accurate resident communication logs, complaints, and project documentation.
Support site and project teams in minimising disruption and maintaining high levels of customer satisfaction.
Liaise with clients, housing associations, local authorities, and internal teams to ensure resident needs are effectively managed. Required:

Previous experience working as a Resident Liaison Officer, Customer Service Advisor, Housing Officer, or within a customer-facing construction environment.
Strong communication and interpersonal skills with the ability to engage confidently with people at all levels.
Experience dealing with customer complaints and conflict resolution in a professional manner.
Good understanding of construction, maintenance, social housing, or refurbishment environments would be advantageous.
Excellent organisational skills with the ability to manage multiple tasks and priorities.
Strong administrative skills and experience maintaining accurate records and reports.
Proficient in Microsoft Office packages. To apply for this role please send your CV through the portal or get in contact with Sam Marsden at Lonsite directly