Operations Manager

Operations Manager
Salary: £55,000 to £75,000 per annum (depending on experience) plus benefits
Location: Welwyn Garden City, Hertfordshire
Contract: Full Time, Permanent

About The client
A well-established independent security business providing high quality security solutions to commercial clients are seeking an experienced Operations Manager to lead the day to day running on the business and staff. This is a pivotal leadership role responsible for ensuring the smooth running of office operations, engineering teams and customer service functions.
You will oversee the coordination of engineers, support office teams, maintain service standards and ensure operational efficiency across the business. The successful candidate will be a proactive leader who thrives in a fast paced service environment and can motivate teams while delivering exceptional customer outcomes.

Key Responsibilities
·Oversee the planning and scheduling of all field engineers across installation, service, maintenance and reactive works.
·Monitor operational performance to ensure work is completed safely, efficiently and to agreed standards.
·Manage service delivery to ensure customer response times and service level agreements are consistently achieved.
·Liaise with engineers, suppliers and subcontractors to resolve operational issues.
·Ensure the effective allocation of resources, vehicles, equipment and materials.
·Manage the daily operation of the office, ensuring effective administrative processes and a professional working environment.
·Oversee purchasing activities, supplier relationships and operational expenditure.
·Ensure company policies, procedures and standards are implemented consistently.
·Manage office facilities, fleet requirements and general business administration.
·Lead, motivate and develop administration, support and engineering teams
·Manage day to day people matters including attendance, holidays and performance.
·Support recruitment, on boarding and staff development initiatives.
·Provide guidance, coaching and leadership across the business.
·Act as a senior point of contact for customer enquiries and service escalations.
·Drive continuous improvement in customer satisfaction and service delivery.
·Produce regular operational reports and management information.
·Monitor key performance indicators including engineer utilisation, service delivery and customer satisfaction.
·Identify opportunities to improve processes, efficiencies and operational performance.
 
About You
·Proven experience in an Operations Manager, Office Manager or Service Manager role within a field service, facilities management, engineering, security or technical services environment.
·Experience managing and leading teams within a fast paced operational business.
·Strong organisational and planning skills with the ability to manage multiple priorities
·Experience using job management, scheduling or field service management systems.
·Excellent communication and interpersonal skills.
·Commercial awareness and strong problem solving abilities.
·Ability to remain calm and effective under pressure.

Additional Benefits:
·25 days annual leave plus bank holidays.
·Company pension scheme.
·Private healthcare.
·Ongoing professional development opportunities.
·The opportunity to join a well established and respected security business.
·A supportive leadership team and positive working environment.
·Long term career progression within a growing organisation.

Apply today or contact SMT for further information.
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
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