Assistant Store Manager

Assistant Manager | Kings Heath
Salary: £32,548 + Bonus

Are you a hands-on, customer-focused Assistant Manager who enjoys variety, responsibility and being part of a growing business?

We're looking for an Assistant Manager to join a successful and expanding company in Kings Heath. You'll support the Store Manager with the day-to-day running of the site, helping to deliver excellent customer service, strong operational standards and commercial performance.

This is a fantastic opportunity to join a growing, entrepreneurial business where you'll be part of a close-knit team, enjoy genuine responsibility and benefit from a strong work-life balance.

Work-life balance

You'll work shifts between 8:30am and 6:00pm Monday to Friday, with reduced weekend hours of 9:00am to 5:00pm on Saturdays and 10:00am to 4:00pm on Sundays.

Weekends are shared on a rota basis, typically with one full weekend off every two to three weeks.
Days off in lieu are always provided when working weekends.

The role

Support the Store Manager with daily operations, ensuring the site runs smoothly and efficiently.
Deliver excellent customer service and ensure a positive customer experience at every stage.
Lead by example, supporting and motivating the team to achieve high standards.
Handle customer enquiries, bookings and payments, ensuring accurate administration.
Support sales activity and help drive store performance.
Review reports and identify opportunities to improve sales, service and efficiency.
Ensure compliance with company policies, health and safety procedures and site standards.
Take ownership in the Store Manager's absence and support wider business growth.What you'll bring

Experience as an Assistant Manager, Supervisor, Team Leader or similar in a customer-facing environment.
A strong service mindset with the ability to build rapport with customers.
Proven sales ability, with confidence in converting enquiries and delivering results.
A hands-on, people-first approach.
Strong organisational skills and attention to detail.
Commercial awareness and the ability to support store performance.
A proactive, positive attitude and the confidence to take responsibility.
Reference: BBBH36545