Customer Service Specialist

Reporting to the Operations Manager, this role is responsible for delivering high-quality customer service support to customers, Regional Sales Managers, and Project Teams. The position sits within a fast-paced operational environment at the core of the business, managing customer orders, shipping, and invoicing across multiple regions, including the UK, Europe, and the Middle East.

Key Responsibilities
Ensure compliance with internal policies, procedures, and operational standards.
Manage end-to-end sales order processing, including project-related orders, from order receipt through to invoicing and reporting.
Handle order preparation, purchasing coordination, customer repairs, logistics, and shipping processes, including revenue recognition.
Provide regular updates to customers regarding order status, ensuring agreed service levels are met.
Support technical and product-related queries in collaboration with internal teams and subject matter experts.
Coordinate with internal departments and external vendors to ensure delivery expectations are achieved.
Prepare and supply customer documentation, including certificates, manuals, datasheets, and system-generated records.
Respond to customer and regional office enquiries via phone, email, and virtual communication platforms.
Support stock control processes, including stock takes and discrepancy investigations.
Liaise with finance and commercial teams to set up new customer accounts and maintain existing records.
Assist with invoice queries and provide support during audit processes.
Manage and monitor shared customer service inboxes.
Maintain and update customer portals, including uploading documentation and tracking delivery progress.
Undertake additional tasks and projects as required.

Skills and ExperienceEssential Skills:

Proven experience in order management and processing within a customer service or operations environment
Strong customer service focus with a commitment to delivering high-quality support
Proficiency in Microsoft Office applications and general IT systems
High level of numerical accuracy and attention to detail
Excellent written and verbal communication skills
Strong organisational skills with the ability to prioritise and manage multiple tasks
Ability to work both independently and collaboratively within a team
Behavioural Competencies
Positive, proactive, and enthusiastic approach
Adaptable and flexible in response to changing priorities
Ability to remain calm and effective under pressure
Friendly, approachable, and professional demeanour
Strong team orientation with a supportive and cooperative attitude
Effective interpersonal skills with the ability to build positive working relationships
Self-awareness and ability to adjust communication style as needed
Confident in sharing ideas and contributing to team discussionsOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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