Hounslow
£28,683 - £29,487
Are you passionate about making a lasting difference to the lives of vulnerable adults?
We are looking for an Assistant Support Worker (known internally as Duty Worker) to join our team in Hounslow. The Hounslow LIFE service is a large multi-site service that currently has a staff team of 31 supporting 86 clients; covering specialism's such as Homelessness, Substance Use and Mental Health. The service focuses on supporting residents around their strengths and aspiration's for the future.
This is an exciting opportunity to join our new Assessment Hub team at Apple Tree Cottage, providing rapid assessment and support into appropriate accommodation to clients over a 28-day period, ensuring those at risk of rough sleeping and homelessness can be directed to services suitable to their immediate, medium and longer term needs.
The role of a Duty Worker is to jointly manage the safe day to day running of the project with other members of the team and to provide support and advice to clients.
* The first point of contact at Reception or over the phone for clients and visitors
* Responsible for coordinating the Health and Safety within the service with the support of the Service Manager.
* Expected to regularly participate in team meetings and other ad hoc project groups as agreed with the management and team of the project.
Please note, due to the needs of our services, there is a requirement to work a shift rota, so flexibility is required. This will include some weekends and bank holidays.
For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.
About you
You will have a passion for supporting some of the most socially excluded individuals in the borough and ensuring that they have access to the same opportunities as everyone else, within the wider community. To succeed in these rewarding roles you will have:
* Good communication skills with the ability to respond and interact effectively with residents and colleagues.
* Experience in following administrative procedures and maintaining clear and accurate records.
* Some experience of dealing directly with the public and/or clients or customers in a busy service environment
* Some experience of liaising effectively with a variety of people/agencies
* An understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself
This is a really crucial role within the service and would be ideal for people who are looking to develop their career in the sector.
Above all we are looking for inspirational, dedicated individuals; committed to our Recovery Ethos, and have a genuine desire to support people to transform their lives.
Closing date: 10am on 6 July 2026
Interview and assessments on: TBC
Salary description
£28683.00 - £29487.00 per year