* Setting up customer direct debits and chasing payment where required
* Responsible for creating and issuing customer waste reports each month
* Managing the Sales Team’s diaries and booking client meetings
* Utilising the internal CRM system to log customer information
* Applying to local authorities for customer permits when required
* Upselling WRC’s service offerings where possible
* Managing several inboxes’ to ensure all customer queries are dealt with accordingly
* Proficient user of Microsoft packages
* Taking payments from customers over the phone
* General office duties including managing incoming calls and emails and directing them when required
Requirements of the Role
* A highly organised individual with excellent attention to detail
* Excellent written and verbal communication skills
* Strong IT skills and experience utilising Microsoft programmes (Microsoft Word and Excel)
* Adaptable and willingness to learn new skills on the job
* Strong telephone manner
* Confident in dealing with customers and managing enquiries
* Good customer service skills
* Ability to manage diaries in accordance with internal and external demands
* The ability to develop and maintain quality customer relationships
What we offer
As a family-run business, WRC truly values and invests in our people. In return for your hard work, you will benefit from:
* A competitive salary demonstrable with experience
* 30 days of annual leave (including public holidays)
* Private healthcare insurance
* Retail and leisure discounts
Salary description
£26500.00 - £26500.00 per year