Culture and Environment
Our client is a well-established and growing business that prides itself on delivering exceptional service and building strong relationships with its customers. The team works within a friendly, supportive, and collaborative environment where everyone plays an important role in the success of the business. Employees are encouraged to take ownership of their responsibilities, contribute ideas, and work together to provide the highest standards of service. This is an excellent opportunity to join a close-knit team where reliability, teamwork, and a positive attitude are highly valued.
Personality
You will be a confident, organised, and customer-focused individual who enjoys building relationships and providing excellent service. Comfortable managing a variety of tasks, you will have strong communication skills and the ability to work both independently and as part of a team. A proactive approach, attention to detail, and a willingness to learn new systems and processes will be key to your success. Previous customer service experience is highly desirable, and estimating experience would be advantageous.
Reward
* 8am – 5pm Monday – Friday with 1 hour lunch
* Pension
* 20 days plus bank holidays
* Free parking
Job Role:
* Providing a professional first point of contact for customers, responding to enquiries via telephone, email, and occasional face-to-face interactions
* Managing customer orders from initial enquiry through to completion, ensuring customers receive regular updates throughout the process
* Supporting the sales team with a range of administrative duties, including the preparation of customer quotations and documentation
* Maintaining accurate customer records and updating the CRM system to ensure all information remains current and complete
* Liaising with suppliers to obtain order and delivery updates, communicating information effectively to customers and internal teams
* Raising and processing purchase orders, ensuring accuracy and compliance with company procedures at all times
Skills and experience:
* Experience of working in a fast-paced and commercially sensitive marketplace
* Well organised and strong communication skills
* Professional telephone manner
* Adaptable and able to think outside the box and use initiative
* Ability to work well within a team
* Willingness to learn and develop technical knowledge
* Strong literacy and numeracy skills
* General administrative skills
* Technology Conversant, with excellent working knowledge of Microsoft Office (Outlook and Excel)
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process
Salary description
£28000.00 - £29000.00 per year