They are a fun, friendly and funky integrated communications agency providing a broad range of expertise to a diverse mix of sectors. They offer clients a sustainable and unique set of in-house capabilities including creative strategy, design, artwork, brand experience, print & mailing solutions, digital solutions and distribution.
Key Responsibilities:
Client Relationship Management:
* Build and maintain strong relationships with clients to understand their needs and expectations
* Act as the primary contact for clients, addressing inquiries and resolving issues promptly
* Identify new sales and project opportunities with existing clients
* Interact with clients using social media platforms
Project Management:
* Oversee the planning, execution, and delivery of projects, ensuring they are completed on time and within budget
* Coordinate with internal teams (design, production, logistics) to ensure project brief and timelines are met
* Budget management and innovative knowledge
Sales and Business Development:
* Identify opportunities for account growth and work with clients to upsell additional services
* Prepare and present proposals, pricing, and contracts to clients
* Research and competitor analysis to ensure product and service are pitched correctly
Experience
* 3+ years of experience in account management or client services within the printing industry
* Strong understanding of print, creative and mailing solutions
* Excellent communication and interpersonal skills
* Proficient in project management software and Microsoft Office Suite
* Ability to manage multiple projects simultaneously while meeting deadlines
* Strong problem-solving skills and attention to detail
* Proven track record of achieving targets and managing client accounts effectively
* Customer-focused with a proactive approach to client service
* Ability to work independently and as part of a team
* Flexible and adaptable to changing client needs and industry trends
Salary description
£35000.00 - £40000.00 per year