Customer Service Specialist

Customer Service Specialist I

Location: Horsham (Langhurstwood Rd) - Remote Options Available
Position Type: Full-Time, 3-Month Contract (Potential for extension)
Hours: 37.5 hours per week | Monday to Friday, 07:30 - 16:00 (45-minute lunch break)
Pay Rate: £15.86 per hour
Start Date: ASAP
Positions Available: 2

About the Role

We are seeking a highly organized and detail-oriented Customer Service Specialist I to join our Supply Chain Support and Administration team. In this role, you will play a crucial part in bridging the gap between project management, logistics, and finance. Your daily activities will involve reviewing project documentation, initiating client invoices, tracking freight costs, and maintaining vital KPI tracking systems.

This is a fantastic opportunity for a professional with a background in supply chain, logistics, or finance to thrive in a high-skill, fast-paced environment.

Key Responsibilities

Invoicing & Finance Support: Prepare, verify, and transfer invoicing documentation to the Finance team. Raise prepayment, product, and freight TBIs (To Be Invoiced) with 100% accuracy within the correct fiscal periods.
Data & System Management: Regularly update and maintain data within IT systems (including Salesforce and KPI sheets) to ensure accurate global performance tracking and month-end financial accruals.
Client & Compliance Compliance: Collect client-specific invoice requirements to ensure full contract compliance. Prepare and redact requested records for internal and external audits.
Cross-Functional Collaboration: Interface with internal Project Managers, Finance, QA, and Logistics teams, as well as external clients and couriers, to resolve missing information and assist with quotes (e.g., routing, VAT rules, estimated freight, and Incoterms).

Requirements & Qualifications

Education: A Degree in Business, Finance, Supply Chain, Logistics, or a related field (or equivalent commercial experience).
Experience: 2-5 years of experience in supply chain, logistics, or finance. Experience within a pharmaceutical or similarly regulated environment is highly preferred.
Technical Skills: Strong MS Office skills are required; user experience with ERP systems and Salesforce is highly beneficial.
Soft Skills: Outstanding attention to detail, the ability to multitask under pressure, and excellent written and verbal English communication skills.

Benefits & Workplace Culture

Workstyle: High-skill workplace with remote flexibility.
Equipment: A laptop and all necessary tech accessories will be provided to you.
Overtime: Available if required.

Interview Process & Next Steps

The selection process will begin with a Stage 1 Telephone Interview.

Please note: The successful candidate will be required to pass a standard background check prior to commencing employment.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business