Customer Service Agent

Customer Service & Aftersales Executive
📍 Greater Manchester | 💷 £27,000 rising to £28,000 after probation
Join a Growing Business Where You Can Make a Real Difference
An exciting opportunity has become available with one of our key clients in Greater Manchester following an internal promotion within their successful Customer Service team.
This is far more than a standard customer service role. You'll be joining a friendly and supportive Aftersales team where you'll become the go-to person for resolving customer queries, finding solutions, and ensuring every customer receives an exceptional experience.
Working for a well-established and growing business that supplies wholesale, retail, and promotional products nationwide, you'll play a vital role in maintaining customer satisfaction and protecting the company's excellent reputation.
If you enjoy problem-solving, building relationships, and taking ownership of customer issues from start to finish, this could be the perfect opportunity for you.
What You'll Be Doing
As part of a close-knit team, you'll be responsible for:
* Managing customer queries, complaints, and aftersales support via phone and email.
* Investigating delivery issues and liaising with couriers to provide prompt resolutions.
* Acting as the key link between customers, internal departments, suppliers, and printers.
* Arranging collections and inspections of returned or damaged products.
* Raising replacement and reprint orders using the company's internal systems.
* Investigating returned deliveries and coordinating re-dispatch where required.
* Ensuring customers are kept informed throughout the resolution process.
* Delivering a first-class customer experience while managing multiple priorities and deadlines.
What We're Looking For
We're looking for someone who genuinely enjoys helping people and thrives in a fast-paced environment.
You'll ideally have:
* Previous customer service, aftersales, account management, or complaints handling experience.
* Excellent communication skills, both written and verbal.
* A positive, solutions-focused attitude.
* Strong attention to detail and organisational skills.
* The ability to manage multiple tasks simultaneously.
* Confidence working independently and as part of a team.
* A calm and professional approach when dealing with customer concerns.
What's In It For You?
⭐ Join a successful, growing business with a genuine family feel
⭐ Modern office environment with a supportive team culture
⭐ Early finish every Friday
⭐ Your birthday off every year
⭐ Cycle to Work Scheme
⭐ Excellent training and support
⭐ Genuine opportunity to make the role your own
⭐ Long-term career prospects within a stable and expanding business
Hours
Monday to Friday, 9:00am – 5:30pm with every other Friday finishing at 4.30pm
Salary
£27,000 rising to £28,000 following successful completion of probation
There are plenty of additional benefits and perks available which we'd be delighted to discuss with you.
Interested?
We'd love to hear from you. Apply today or contact us for a confidential conversation about the role.
INDAB