As Showroom Manager, you'll own the full showroom operation: inspiring your team, delivering best in class consultations, and ensuring every visitor leaves feeling confident, informed, and excited about transforming their home.
Combining strong leadership with hands-on, customer selling, you'll play s pivotal role in driving sales,growing local brand presence and maintaining the company's reputation for exceptional service.
What You’ll Do
* Lead, mentor, and motivate a showroom sales team to hit sales, margin, and conversion targets.
* Create a consultative, customer first culture no pressure selling, just confidence and trust.
* Oversee day-to day showroom operations, including staffing, rotas, customer consultations, and showroom presentation.
* Drive footfall and local engagement, supporting marketing activity to boost visits and brand awareness.
* Conduct and oversee in showroom and home consultations, ensuring quotations are accurate and tailored to each customer and site.
* Guarantee transparent, precise quotations that align with post survey orders and avoid variations or disputes.
* Build and maintain strong product and technical expertise across the team including building regulations and performance standards.
* Monitor performance data and deliver weekly sales and activity reporting with actionable insight.
* Partner closely with Operations and Installation to ensure seamless project delivery from sale to aftercare.
* Capture and analyse customer feedback to continually enhance service levels.
* Ensure all customer communications meet professional, prompt, and
* friendly service standards.
* Champion CRM excellence, ensuring all leads, quotations, and followups are meticulously recorded.
* Work with marketing and leadership to keep showroom displays, POS, and digital tools up to date and on brand.
* Support team development through coaching, training, and performance reviews.
* Maintain health & safety compliance within the showroom.
* Share insights on products, pricing, and customer trends to support continuous improvement.
What You’ll Bring
* Essential: Experience managing a sales-focused showroom or retail sales team.
* Preferably, experience within windows & doors or related technical
* building products.
* Minimum 5 years’ experience in consultative or technical sales management.
* Proven leadership ability with a track record of building and developing successful teams.
* Strong commercial mindset with a background in solution selling and KPI management.
* Proficient with CRM systems and digital sales tools.
* Solid technical understanding, including product performance and relevant building regulations.
If you’re a confident leader with a passion for great customer experiences and a drive to deliver outstanding results, we want to hear from you
Salary description
£45000.00 - £50000.00 per year