You will act as the central link between customers and internal stakeholders across Production, Quality, Supply Chain, Purchasing, and Operations, ensuring clear communication and coordination throughout the project lifecycle. We are looking for someone with experience managing end-to-end projects, strong stakeholder engagement skills, and the ability to track deliverables and drive progress in a fast-paced manufacturing environment. This role offers varied work, strong cross-functional exposure, and the chance to play a key role in delivering successful customer projects
Main Responsibilities
Be the main contact for customers once they place an order until production begins
Help prepare quotes and other commercial documents
Keep project information organised and ensure all departments have the details they need
Make sure all paperwork, approvals, and customer questionnaires are completed before production starts
Work with Quality, Production, and Supply Chain teams to coordinate customer projects
Arrange production trials when needed
Ensure materials and components are available on time
Create customer approval documents and maintain project records
Prepare project handovers to operational teams
Put together production packs for new manufacturing runs
Organise and host customer visits to the sits
Maintain product records, photographs, and supporting documents
Update supplier and material information when requires
Provide support with purchasing, planning, and customer relationship management activities
Skills & Knowledge:
Experience in customer service, account management, project coordination, commercial administration or similar process led role
Strong organisational and administrative skills
Excellent attention to detail
Ability to manage multiple tasks and deliver
Strong communication and relationship-building skills
A professional and customer-focused attitude
A positive, proactive, and flexible approach to work
Confidence working with different departments
Experience using ERP systems (SAP Business One would be an advantage
We are unable to respond to al applications, if you have been successful we will contact you within 5 days of you application
Salary description
£28000.00 - £30000.00 per year
