As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.
To provide Service Desk support to clients via telephone and chat
Logging and updating support tickets within the Company's Incident Management Application
Resolving support calls in a quick and efficient manner whilst meeting SLA's
To escalate calls where necessary to the Desktop Team and/or Infrastructure Team
To complete company provided training to ensure you have what you need to fulfil your role
To keep up to date with the latest technologies utilised by the Company
To demonstrate a genuine desire to continually improve your technical knowledge and abilitySkills & Experience
Fluency in French and English (spoken and written)
Experience in a Help Desk / IT Support role
Strong knowledge of:
Windows 10/11
Microsoft 365 (Outlook, Teams, SharePoint)
Active Directory basics
Familiarity with ticketing systems
Excellent problem-solving and communication skills
Strong customer service mindset
Exceptional verbal communication skills
Excellent people skills and the ability to build relationships with customers
Strong problem solving abilities and the desire to create positive customer experiences
Great Customer Service
MS Office Products
Windows 10
iPhones
Both Manpower and LM is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees / contractors to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Manpower / LM is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed. If you require assistance or adjustments to participate in the job application or interview process, please contact
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website
Salary description
£30500.00 - £31500.00 per year