+12 months +
+On site in London
+Inside IR35
+£21ph - £25 ph
We are seeking a skilled and customer-focused Field Technical Support to join our team on a 12-month onsite contract in London. This role is ideal for a hands-on IT professional who thrives in a client-facing environment and enjoys solving a wide range of technical issues across end-user and infrastructure technologies.
You will provide onsite and remote support to end users, ensuring reliable IT services across hardware, software, and collaboration platforms. You will also play a key role in device deployment, ticket management, and maintaining high service standards within a fast-paced enterprise environment.
Key Responsibilities
Manage and resolve ITSM tickets, including incident resolution and service request fulfilment
Diagnose, troubleshoot, and resolve hardware and software issues across end-user devices
Build, image, pre-stage, deploy, and install desktops and laptops
Provide onsite support for Windows-based environments and enterprise applications
Support mobile devices including iPhone and Android platforms
Deliver technical support for video conferencing tools, including Webex and related collaboration platforms
Manage user provisioning, access requests, and desktop/peripheral support
Maintain accurate IT asset and hardware inventory within ITSM tools
Liaise with vendors for hardware repairs and service requirements
Support infrastructure-related tasks and daily IT operations as required
Create, maintain, and update SOPs, documentation, and user guides
Work closely with end users in a client-facing onsite environment
Skills & Experience Required
Strong hardware and software troubleshooting skills
Experience with PC imaging, deployment, and installation
Proven ITSM / ticket management experience (e.g., ServiceNow)
Experience supporting Windows-based environments
Strong knowledge of mobile device support (iOS and Android)
Experience supporting video conferencing tools (e.g., Webex)
Familiarity with asset and inventory management processes
Understanding of infrastructure support principles
Knowledge of user provisioning and desktop peripherals
Experience creating and maintaining documentation and SOPs
Strong problem-solving skills with the ability to work independently
Excellent communication and customer service skills
Comfortable working in an onsite/client-facing roleIf you'd like to discuss this Field Support Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch
Salary description
£19.00 - £25.00 per hour