Assistant Service Manager

Assistant Service Manager – Commercial Vehicle Dealership
Circa £35,000 basic with OTE £49,600 – £66,800
Manchester
Permanent / Full Time
Working Hours:
Monday to Friday: 8:00am – 6:00pm
1 in 3 Saturdays 8:00am – 1:00pm
Join a Busy Aftersales Department
We are seeking a highly organised, resilient, and people-focused Assistant Service Manager to support the leadership and daily operation of a busy, commercial vehicle dealership service department. This is a demanding but rewarding role within a fast-paced dealership with career progression opportunities.
Working closely with the Service Manager, you will play a key role in leading, motivating, and developing a team of automotive professionals while ensuring operational excellence, outstanding customer satisfaction, and strong departmental performance.
Key Responsibilities:
Leadership & Team Management
* Support the Service Manager in leading, managing, and motivating the service and aftersales teams.
* Help foster a high-performance culture where success is recognised, rewarded, and underperformance is effectively managed.
* Coach, mentor, and support team members to maximise individual and departmental performance.
* Ensure the department is adequately resourced to meet customer demand and operational requirements.
* Promote a positive, collaborative working environment focused on continuous improvement.
Service Department Operations
* Support the day-to-day management of the service department in a busy dealership environment.
* Supervise and support the front-of-house aftersales team, ensuring exceptional customer service standards are maintained.
* Assist with workshop loading, job allocation, and resource planning to maximise productivity and efficiency.
* Monitor departmental workflows and proactively address operational challenges.
* Work closely with senior management to identify and implement operational improvements.
Customer Experience
* Ensure consistently high levels of customer satisfaction and service delivery.
* Handle customer concerns, complaints, and queries professionally, effectively resolving issues and maintaining positive customer relationships.
* Drive a customer-first culture throughout the department.
* Support the achievement of manufacturer and dealership customer satisfaction targets.
Performance & Reporting
* Assist with departmental reporting in line with group and manufacturer requirements.
* Monitor productivity, efficiency, and key performance indicators (KPIs).
* Support departmental revenue growth through effective upselling and service retention initiatives.
* Contribute to achieving departmental financial and operational targets.
Compliance & Standards
* Ensure all manufacturer, company, and industry standards, processes, and procedures are consistently followed.
* Maintain compliance with health and safety requirements and dealership policies.
* Support continuous process improvement initiatives to enhance efficiency and customer experience.
About You
The successful candidate will be:
* An experienced automotive aftersales professional with supervisory or management experience - this is essential.
* Highly organised and capable of thriving in a demanding, fast-paced environment.
* A strong communicator with excellent customer handling and conflict resolution skills.
* Passionate about developing and supporting teams to achieve success.
* Commercially aware, with a focus on productivity, efficiency, and customer satisfaction.
* Resilient under pressure and able to effectively prioritise competing demands.
* Experienced in workshop planning, job allocation, and performance management.
* Committed to maintaining high standards and delivering exceptional customer experiences.
To find out more about this Assistant Service Manager vacancy, please apply to Adam Curtis of ACS Automotive Recruitment Consultancy today