Working Hours: 35 hours per week
Payrate: £16.71 per hour PAYE
Location: Hybrid, London Borough of Harrow, Harrow, Forward Drive, HA3 8NT
The London Borough of Harrow is seeking a dedicated and detail focused Parking Representations Officer to join our busy Parking Services team. This is an excellent opportunity for someone with strong analytical skills, excellent written communication, and the ability to work confidently with legislation and evidence.
About the Role:
As a Parking Representations Officer, you will be responsible for assessing formal challenges to Penalty Charge Notices (PCNs), reviewing evidence, and issuing clear, accurate decisions in line with statutory guidance. You'll manage a varied caseload, work to strict deadlines, and ensure high quality service delivery to residents and road users.
Key Responsibilities:
Assess formal representations submitted by motorists and make fair, evidence based decisions
Draft clear acceptance and rejection letters in line with legislation
Review CEO notes, photographs, and Traffic Orders to ensure accuracy
Prepare appeal bundles for London Tribunals when cases escalate
Work to statutory deadlines and KPIs
Maintain accurate case records on the council's systems
Handle escalated queries and complaints professionally
About You:
We're looking for someone who can demonstrate:
Experience in managing high volume casework
Strong written communication and attention to detail
Ability to interpret parking legislation and apply policy consistently
Confidence working under pressure and meeting deadlines
Previous experience in parking, enforcement, appeals, or a similar regulatory environment (desirable)
About Us: For nearly 60 years, Pertemps Recruitment Partnership has excelled in providing both permanent and temporary staffing solutions. Recognized as one of The Sunday Times' Best 100 Companies to Work For, we pride ourselves on delivering personalized recruitment services. As an accredited 'Investor in People,' we focus on nurturing career progression and long-term relationships with our employees.
Harrow Council stands as one of London's most diverse and culturally vibrant boroughs, ranking 12th largest in the city. Located just 10 miles from the heart of London, Harrow offers excellent transport connections via the Metropolitan Line, Watford DC Line, and national rail-providing easy access to the M1, M25, and A406.
Important Information: Please note that the personal information you provide may be shared with Cifas to prevent fraud and other unlawful conduct. If misconduct is identified, this may result in the denial of services or employment. Your personal details will also be used to verify your identity. For more information about how your data is handled and your rights, please visit (url removed)
Salary description
£16.71 - £16.71 per hour