As a Credit Controller, you will play a key role in managing customer accounts, reducing aged debt, and ensuring payments are received in a timely manner. Previous credit control experience is preferred, but we are also keen to hear from candidates who can demonstrate strong administrative, customer service, and problem-solving skills.
What We Offer:
* Hybrid working after successful completion of probation
* Supportive and friendly team environment
* Opportunities for training and development
* Competitive salary and benefits package
* A stable and growing business with long-term career opportunities
Key Responsibilities for a Credit Controller:
* Issuing invoices, credit notes, and customer statements
* Following company collection procedures to minimise bad debt
* Monitoring customer credit limits and spending levels
* Obtaining credit reports where required
* Liaising with internal departments and customers to resolve account queries
* Agreeing and monitoring customer payment plans
* Producing aged debt reports and proactively chasing overdue payments via telephone and email
* Taking customer card payments
* Processing direct debit forms
* Chasing remittance advice
* Monitoring and managing multiple inboxes
* Reconciling customer accounts
* Processing new account applications and carrying out credit checks
* Following company procedures relating to business closures, liquidations, administrations, and legal transfers
* Providing cover for colleagues during periods of annual leave
* Using multiple in-house systems alongside Microsoft Office and Microsoft Teams
What We’re Looking for in a Credit Controller:
* Demonstrate a commitment to delivering excellent customer service
* Be able to work independently and as part of a team
* Have excellent communication and interpersonal skills
* Be comfortable working under pressure and meeting deadlines
* Possess strong time management and organisational skills
* Have excellent problem-solving abilities
* Show a high level of accuracy and attention to detail
* Be confident using Microsoft Excel at an intermediate level (essential)
* Previous Credit Control experience is preferred but not essential.
Disclaimer
Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements
Salary description
£25000.00 - £26500.00 per year