This role is well suited to a proactive leader who performs well in a high-pressure environment, enjoys solving complex operational challenges, and is passionate about developing teams while improving service standards and efficiency.
As the lead for Customs & Brokerage Operations, you will oversee all customs-related services, including brokerage, transit movements, and associated non-transport offerings.
Job Title: Customs & Brokerage Manager
Location: Birmingham ( Hybrid)
Salary: £55 - 60,000 + Car
Key Responsibilities
Oversee and manage all UK customs, brokerage, and related service operations
Ensure consistent, compliant, and efficient service delivery across all functions
Lead, coach, and develop operational teams to maximise performance
Foster a culture of accountability, collaboration, and continuous improvement
Build and maintain strong relationships with clients, partners, and internal teams
Support client onboarding and ensure high service standards are met
Ensure adherence to UK customs regulations and internal policies
Proactively identify and manage operational and compliance risks
Drive process improvements to increase efficiency and productivity
Promote the use of automation and technology to enhance operations
Monitor key performance indicators and operational metrics
Use data insights to guide decision-making and improve outcomes
Attend customer meetings, audits, and operational reviews as needed
Travel within the UK and Europe when required to support operations
Ideal Experience:
Experience in customs leadership teams 5 + with Progression planning
Background in logistics, freight forwarding, or supply chain environments
Strong knowledge of UK customs processes and compliance rules
Strong communication and stakeholder engagement skills
Commercial awareness with a customer-focused approach
Experience using customs systems such as CDS & other TMS.
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Salary description
£55000.00 - £60000.00 per year