You will also provide routine technical support and checks assisting the wider teams to ensure the continuous availability of the IT network, infrastructure, and equipment within the SLA’s.
Key internal relationships:
Head of IT Service Delivery, IT Support Manager
Based:
Manchester - On Site Hours 35
About the role
Responsible for asset control and stock ordering of devices as required.
Assist users with hardware issuing or replacement as required.
Responsible for ensuring that issues and support requests are resolved within defined SLA.
Responsible for ensuring that issues and support requests are documented within the ITSM tool.
Responsible for sending devices off to repair and liaising with the vendor
Adhering to processes and procedures.
Mobile phones setup.
Hardware refreshes.
Provide additional support to client and internal meeting rooms.
Daily Backup Tape Changes.
Hardware maintenance and assisted troubleshooting of Storage Controllers and Server Controllers.
Replacement of Storage Disks and Server Blades as and when required.
Physical daily checks of system hardware health and lights including but not limited to:
MER/SER daily checks of Room Systems including Aircon, Fire Suppression and UPS Systems.
Switch Upgrades, Console and Backups, some proficiency in network skills.
Cable Tracing as required to troubleshoot any issues in Comms Rooms for Server/Network infrastructure.
Troubleshooting with onsite wireless issues and deployments, up to and including local surveys.
Chaperoning Vendors during maintenance work and tasks.
Participate in project work as required, including non-business hour deployments (e.g., nights and weekends).
Assisting with Video Conferencing serving our clients in the meeting rooms as required.
About you
Qualifications and experience
BA/BS degree or equivalent preferred.
Broad software application skills desired.
Demonstrated ability to master new software applications and technologies.
Prior experience with a ticketing system strongly preferred.
Proficiency in network skills.
Must have at least 2+ years’ experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment.
Working knowledge of ITIL service management and its processes is highly advantageous.
Knowledge of AV systems and telecommunications would be beneficial.
What’s in it for you?
We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:
Competitive basic salary (reviewed annually)
Flexible, hybrid working policy
Generous bonus scheme
Up to 25 days holiday (rising to 28 days with service)
Holiday exchange scheme
Private medical insurance
Enhanced parental leave
Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.
Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.
About Us
CMS is a Future Facing organisation of independent law firms. With 84 offices in over 47 countries and 5,800+ lawyers worldwide, we combine deep local market understanding with a global overview, giving us the ability not only to see what’s coming, but to shape it.
In a world of ever-accelerating change where technology is increasingly important in the deployment of global strategies, our clear, business-focused advice helps clients of every size to face the future with confidence.
We’re immersed in your world. Your interests and priorities are at the heart of what we do. Our lawyers are genuine experts in their fields, with a grasp of detail that’s second to none.
Our next-generation mindset is woven into all we do. It means we can anticipate the likely challenges, accelerate our pace and create the space to develop innovative solutions.
We’re diverse, supportive and inclusive, embracing our corporate social responsibility and creating a culture in which every one of our people, can maximise their potential and thrive
Salary description
£35000.00 - £35000.00 per year