41.25 hours work pattern over 7 days - including standby/callout rota
Based at Felnex Depot
Start Date – 7th September 2026
Step into a role that powers everyday life
Become a Gas Operative and be a part of the teams keeping communities connected to safe, reliable gas supplies. Every day, you will help ensure customers across our network have the heating and hot water they rely on, delivering a service that puts customers first.
At Northern Gas Networks (NGN), our Gas Operatives are at the heart of what we do. You will enjoy a varied, hands-on role where no two days are the same, with full training, industry-recognised qualifications, and ongoing development opportunities to help you build a long-term career.
This role is perfect for someone who enjoys working outdoors, solving problems, and making a real difference. You will work in all weather conditions and be part of a team that responds when customers need us most. Flexibility is important, as the role includes early mornings and evenings (with rotas provided in advance), along with a positive attitude, resilience, and a commitment to delivering excellent customer service.
A full UK manual driving licence is a requirement for this role
In this role you will
Carry out essential work on our gas network, including mains and service replacements, repairs to gas escapes, and other gas distribution activities that keep customers safe and supplied
Work alongside the Team Leader to complete excavation, pipe laying, jointing, connections, and repairs, helping maintain a safe and reliable network
Operate a range of plant and equipment, including mini excavators and pneumatic tools, following all training, safety, and maintenance requirements
Champion high standards of health, safety, and environmental compliance, ensuring work is completed safely and responsibly
Build positive relationships with colleagues, customers, and local communities through clear communication and a customer-focused approach
Drive company vehicles and transport materials, equipment, and resources to support operational activities
Represent NGN professionally at all times, helping to deliver an excellent customer experience and a positive impact in the communities we serve
We are looking for
A self-motivated individual who puts safety first and is committed to delivering excellent customer service
Willing to work a variety of shift patterns and take part in out-of-hours standby rotas
Comfortable working in a hands-on outdoor role across a range of weather conditions
A team player with a positive attitude, strong communication skills, and a willingness to learn
Confident engaging with customers and understanding their needs to provide the best possible service
Reliable, dependable, and committed to maintaining high standards in everything you do
Why join NGN?
Salary from?£34,744?per annum
Operational Incentive Scheme
25 days of annual leave, plus recognised bank holidays and?2 additional half-days?over the Christmas period
Occupational sick pay?available after the first 2 calendar days of statutory sick pay
Generous stakeholder pension scheme, doubling your contribution, up to 10%
Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a virtual GP service
Family-friendly policies, including up to?6 weeks of paternity leave?and?6 months of full pay for maternity leave?(for eligible employees), plus shared parental leave and more
About NGN
We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values –?Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious,?and?Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/RootsandResonance/Parents & Carers/ DisABILITY) to ensure we reflect and uplift the communities we serve.
Next Steps?– Simply click ‘Apply’ and upload your CV, making sure to highlight how your skills and experience align with the role. We aim to contact all applicants within one week of the closing date, with interviews expected to take place mid-July. If you require any adjustments during the recruitment process, please contact our Recruitment Team at?(url removed)
Salary description
£34774.00 - £34774.00 per year