Peopleforce Recruitment are delighted to be supporting the search of one of our long-standing pharmaceutical / healthcare partners. We are searching for a business support investigator to monitor customer complaints to identify patterns, investigate potential issues, and raise concerns when product or process problems may exist.
Key Responsibilities
* Review complaint data to identify trends and recurring issues.
* Investigate trends using available data and information.
* Escalate findings when trends suggest potential product or process problems.
* Work with stakeholders and incorporate their feedback and guidance.
* Complete required training before performing tracking and trending activities.
* Follow established procedures and the Quality Management System (QMS).
Qualifications
* Bachelor's degree or equivalent qualification.
Hours:
(Apply online only)
Monday - Friday
On site in Witney
12 month contract
Salary description
£17.18 - £17.18 per hour