We are looking for a proactive and customer-focused Client Services Executive to join our team. This is a fast-paced, client-facing role where you will take ownership of projects from initial handover through to delivery, ensuring an exceptional customer experience at every stage.
You will act as the key point of contact for clients, working closely with Sales and Production teams to ensure projects are delivered on time, within scope, and to the highest standards.
Key Responsibilities
Manage the day-to-day coordination of live client projects and orders
Act as the main point of contact for client communication
Provide clear and timely updates on production status and project progress
Support the Sales team with quotations, follow-ups, and conversions
Maintain accurate and up-to-date activity within CRM systems (e.g. Pipedrive)
Assist clients in decision-making by providing technical and commercial guidance
Monitor production capacity and ensure deadlines and milestones are achieved
Identify and escalate any operational or service issues where required
Continuously seek opportunities to improve processes and client experience
About You
We are looking for someone who thrives in a busy environment and is passionate about delivering outstanding customer service.
You will have:
Experience in a fast-paced client services or account management role
Strong organisational skills with the ability to manage multiple projects
Excellent communication and relationship-building skills
Commercial awareness and the ability to identify potential risks
Confidence to challenge and influence internally to deliver the best outcomes for clients
A calm, solutions-focused approach under pressure
Desirable Skills & Experience
Experience with CRM and MIS systems
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£28000.00 - £30000.00 per year