About the Role
We are seeking an experienced Receptionist / Administrator to join our team. The successful candidate will be the first point of contact for visitors and callers, providing excellent customer service while managing administrative tasks efficiently. This role offers an opportunity to work in a dynamic environment, supporting daily operations and ensuring the smooth running of the office.
The successful candidate will work closely with the Probate team and senior management, providing essential administrative support while maintaining high standards of professionalism and client care.
Key Responsibilities
• Welcome visitors and direct them appropriately, maintaining a professional and friendly demeanour at all times
• Answer incoming telephone calls, manage enquiries, and direct calls to relevant departments using excellent telephone etiquette
• Organise appointments, meetings, and schedules using Microsoft Office and Teams
• Perform data entry tasks accurately using case management and data management software
• Maintain filing systems, both electronic and paper-based, ensuring documents are organised and easily accessible
• Assist with correspondence, including emails, letters, and memos
• Manage office supplies and coordinate with suppliers as required
• Handle general administrative duties to support the efficient day-to-day operation of the office
Experience and Skills Required
• At least 2 years' receptionist or administrative experience, preferably within a legal environment
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams
• Experience using legal case management systems is advantageous
• Experience using telephone management systems is advantageous
• Strong organisational skills with the ability to prioritise tasks effectively
• Excellent typing and data entry skills
• Demonstrated knowledge of clerical procedures and office administration practices
• Strong communication skills with a professional telephone manner
• Ability to work independently with minimal supervision while maintaining a high level of accuracy and attention to detail
• An empathetic and compassionate approach when dealing with clients, particularly those who may be vulnerable or distressed
• Professional appearance and manner
• A commitment to confidentiality, professionalism, and excellent client service
What We Offer
• Competitive salary
• Supportive and collaborative working environment
• Opportunities for professional development and training
• Workplace pension scheme
• Dress-down Fridays
Should you have any questions or wish to apply please do not hesitate to contact Clear Legal and Financial Recruitment.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful
Salary description
£25000.00 - £35000.00 per year