We are recruiting a Technical Support Engineer on behalf of our client. This is an excellent opportunity to join a growing team and play a key role in delivering high-quality technical support.
Main Responsibilities
* Handle pre and post-sales technical enquiries, including fault finding, product information, and spare parts support for installers and field engineers
* Take ownership of technical and service-related enquiries from installers
* Develop a strong understanding of the service department and collaborate with wider teams, including field service engineers, customer service, warranty, and sales
* Identify emerging issues and trends, escalating them to Technical Services and Product Management teams
* Provide feedback from field activity to support the development of training materials
* Stay up to date with relevant industry standards, British Standards, and Building Regulations
* Support installers with industry regulations, standards, and documentation
* Prepare quotations, calculations, and project documentation in line with industry standards
* Use internal systems to support daily activities and ensure accurate reporting
* Assist with additional technical projects and tasks as required
Requirements
* Strong IT, organisational, communication, and presentation skills with a customer-focused approach
* Experience in fault diagnosis (advantageous)
* Excellent written and spoken English
* Ability to interpret and communicate manufacturer instructions and industry standards clearly
* Knowledge of British Standards, Building Regulations, and Codes of Practice are an advantage
Salary: 35 - 40K
Salary description
£35000.00 - £40000.00 per year