Car Dealership Assistant Service Manager

Main Dealer Aftersales Department experience is essential for this role ***
Assistant Service Manager - Car Dealership
£40k Basic, OTE £55k
Borehamwood
Permanent / Full Time
Working Hours:
* Monday to Friday: 8:00am – 6:00pm
* No Saturday's unless required by the business to cover staff holiday/absence etc.
Join a Busy Aftersales Department
We are seeking a highly organised, resilient, and people-focused Assistant Service Manager to support the leadership and daily operation of a busy, high-volume automotive service department. This is a demanding but rewarding role within a fast-paced dealership environment processing approximately 70 jobs per day, where customer expectations are exceptionally high.
Working closely with the Service Manager, you will play a key role in leading, motivating, and developing a team of automotive professionals while ensuring operational excellence, outstanding customer satisfaction, and strong departmental performance.
Key Responsibilities
Leadership & Team Management
* Support the Service Manager in leading, managing, and motivating the service and aftersales teams.
* Help foster a high-performance culture where success is recognised, rewarded, and underperformance is effectively managed.
* Coach, mentor, and support team members to maximise individual and departmental performance.
* Ensure the department is adequately resourced to meet customer demand and operational requirements.
* Promote a positive, collaborative working environment focused on continuous improvement.
Service Department Operations
* Support the day-to-day management of the service department in a high-volume dealership environment.
* Supervise and support the front-of-house aftersales team, ensuring exceptional customer service standards are maintained.
* Assist with workshop loading, job allocation, and resource planning to maximise productivity and efficiency.
* Monitor departmental workflows and proactively address operational challenges.
* Work closely with senior management to identify and implement operational improvements.
Customer Experience
* Ensure consistently high levels of customer satisfaction and service delivery.
* Handle customer concerns, complaints, and queries professionally, effectively resolving issues and maintaining positive customer relationships.
* Drive a customer-first culture throughout the department.
* Support the achievement of manufacturer and dealership customer satisfaction targets.
Performance & Reporting
* Assist with departmental reporting in line with group and manufacturer requirements.
* Monitor productivity, efficiency, and key performance indicators (KPIs).
* Support departmental revenue growth through effective upselling and service retention initiatives.
* Contribute to achieving departmental financial and operational targets.
Compliance & Standards
* Ensure all manufacturer, company, and industry standards, processes, and procedures are consistently followed.
* Maintain compliance with health and safety requirements and dealership policies.
* Support continuous process improvement initiatives to enhance efficiency and customer experience.
About You
The successful candidate will be:
* An experienced automotive aftersales professional with supervisory or management experience - this is essential.
* Highly organised and capable of thriving in a demanding, fast-paced environment.
* A strong communicator with excellent customer handling and conflict resolution skills.
* Resilient under pressure and able to effectively prioritise competing demands.
* Experienced in workshop planning, job allocation, and performance management.
To find out more about this Assistant Service Manager vacancy, please apply to Stacey Hunt of ACS Automotive Recruitment Consultancy today