Location: Long Eaton, Nottinghamshire
Salary: £27,000 - £28,000 DOE
Hours: Monday to Thursday, 8:00am - 5:00pm | Friday, 8:00am - 2:00pm
Full-Time | Immediate Interviews Available
We are recruiting on behalf of an established and growing business for an experienced Sales Administrator to join a busy and supportive team.
This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering exceptional customer service while managing a varied workload. The role will suit a highly organised individual who can confidently juggle multiple priorities, communicate effectively with a range of stakeholders and take ownership of customer orders from start to finish.
Working as part of a close-knit team and reporting to the Operations Manager, you will play a key role in ensuring customer orders are processed efficiently, enquiries are handled professionally and any issues are resolved promptly to maintain outstanding levels of customer satisfaction.
The Role
Process customer sales orders accurately and efficiently.
Manage customer enquiries via telephone, email and other communication channels.
Handle customer complaints, investigate issues and provide prompt and effective resolutions.
Liaise with third-party service providers to coordinate repairs, service visits and product inspections.
Communicate with overseas manufacturing partners regarding orders, product issues and delivery updates.
Monitor order progress and keep customers informed throughout the process.
Produce reports and maintain accurate departmental records.
Support continuous improvement initiatives to enhance service levels and operational efficiency.
Work collaboratively with colleagues across sales, operations, logistics and customer service teams.
Ensure company processes and service standards are consistently maintained.
About You
We're looking for someone who:
Has previous experience within Sales Administration, Customer Service, Order Processing or a similar role.
Is comfortable working in a busy, fast-paced environment.
Has excellent verbal and written communication skills.
Is highly organised with strong attention to detail.
Has excellent problem-solving abilities and can manage customer issues professionally.
Can build positive working relationships with customers, suppliers and colleagues.
Is confident using Microsoft Office, particularly Excel and Outlook.
Has experience using CRM or ERP systems (desirable but not essential).
Is proactive, positive and enjoys working as part of a team.
What's on Offer
£27,000 - £28,000 salary, depending on experience.
Monday to Thursday, 8:00am - 5:00pm, with an early finish at 2:00pm every Friday.
23 days annual leave plus bank holidays.
Holiday entitlement that increases with length of service.
Company sick pay scheme.
Free onsite parking.
Ongoing training and development opportunities.
A varied and rewarding role with opportunities to take ownership and make a real impact.
A supportive team environment within a growing and successful business.
If you thrive in a busy environment, enjoy solving problems and are passionate about delivering excellent customer service, we'd love to hear from you.
Immediate interviews available for the right candidate.
EMA25
Salary description
£27000.00 - £28000.00 per year