Senior Commercial Account Handler

Bickley Insurance Services Ltd is a general insurance broker, dealing with both Commercial and Personal Lines insurance policies.  We are based in Wallington, Surrey and were established over 35 years ago. We have over 5,000 loyal clients and continue to develop and grow year-on-year. 
 
Due to continued growth and success, we are seeking a highly motivated and experienced Senior Commercial Account Handler to join our dynamic team. Working alongside and reporting to the Managing Director, the Senior Commercial Account Handler will be based in our Hackbridge office. Bickley Insurance are part of the wider JMG Group who are a Private Equity backed insurance broking group and a top 30 UK broker who place over £500m+ of Gross Written Premium into the market annually.
 
Key Responsibilities:

Managing policies ranging from larger package SME policies to larger commercial risks.
Working closely with others in the Commercial Team, assisting with day-to-day tasks, including Mid-Terms adjustments and processing of renewals.
Taking calls and responding to e-mails from clients - providing dedicated and high-standard customer service to a portfolio of key clients.
Ensuring quality control and maintaining high standards of customer service.
Checking and issuing documentation to clients in a timely, complaint and accurate manner.
Building and maintaining relationships with new and existing clients
Responding to client queries as required.
Identifying opportunities to cross-sell to the existing client bank (no cold calling is required).
 
What we’re looking for:
 
To be successful in this role, you must have the following skills.

From a Commercial Insurance background with at least 3 years commercial experience.
Excellent communication skills essential (both telephone manner and responding to emails).
Excellent organisational skill. 
Able to work under pressure and to keep to certain time constraints.
Committed to building strong Client and Insurer relationships.
Identifying cross-selling opportunities with clients to ensure that they have the required insurances in place.
Hunger to help in all aspects of the business and to help drive growth.
Confident meeting and speaking with clients and third parties.
Supportive teamwork skills.
Knowledge of Acturis is highly advantageous. 
 
What we offer:

Competitive salary commensurate with level of experience
Company Pension scheme
Generous holiday entitlement, including birthday day off
Bupa Healthcare Cash Plan
Life Assurance 
Enhanced Maternity/ Paternity leave 
Referral Program 
Paid Volunteering days
 
REF-(Apply online only)