Key Responsibilities
* Process and manage customer orders through the company's management information systems.
* Coordinate digital print, fulfilment and distribution projects from initial brief through to completion.
* Liaise with internal departments including production, warehousing, logistics and account management to ensure smooth project delivery.
* Monitor project progress and proactively manage deadlines to ensure customer requirements are met.
* Prepare and maintain accurate job records, schedules and documentation.
* Track stock levels and assist with inventory management where required.
* Arrange and coordinate deliveries, dispatches and distribution activities.
* Communicate regularly with clients, suppliers and internal stakeholders regarding project status, schedules and requirements.
* Identify and resolve operational issues quickly, escalating concerns where appropriate.
* Ensure all work is processed in accordance with company procedures, quality standards and customer specifications.
* Produce reports and update management information systems with accurate and timely information.
* Support continuous improvement initiatives by identifying opportunities to improve processes and efficiencies.
* Assist with forecasting workload requirements and prioritising jobs to maximise operational effectiveness.
* Maintain a strong focus on customer satisfaction, quality and service delivery.
* Work collaboratively with colleagues to achieve departmental and company objectives.
Requirements
* Excellent organisational and time-management skills.
* Ability to manage multiple tasks and priorities in a fast-paced environment.
* Strong verbal and written communication skills.
* Analytical approach with effective problem-solving abilities.
* High level of accuracy and attention to detail.
* Customer-focused and commercially aware.
* Flexible, adaptable and able to work under pressure.
* Strong team-working skills.
* Competent IT skills and ability to learn new systems.
* Experience within production control or project coordination.
* Knowledge of warehousing, fulfilment or distribution operations.
* Understanding of digital print or lithographic print processes.
* Experience using Microsoft Excel and management information systems.
* Previous experience in a manufacturing, logistics, print or agency environment
Salary description
£28000.00 - £33000.00 per year