We are looking for a proactive, customer-focused Technical Support Executive (Field) to join our growing UK team. This is a varied and hands-on role that combines technical support, quality assurance, customer service and continuous improvement.
You will play a key role in supporting our customers across the UK and Ireland by delivering technical expertise, resolving product issues, improving quality standards and contributing to the successful introduction of new products. Working closely with internal teams and customers, you will help ensure an outstanding customer experience while supporting business growth.
Technical Support Executive (Field) Key Responsibilities
* Provide first-line technical support to customers across the UK and Ireland, assisting with technical enquiries and product-related issues.
* Support the Technical Support Manager with major projects, key accounts and complex technical opportunities.
* Deliver engaging product training to customers, ensuring the successful installation, operation and maintenance of our solutions.
* Visit customer sites to investigate, diagnose and resolve technical issues, providing practical and effective solutions.
* Monitor market trends, competitor activity and emerging technologies to support business development and product improvement.
* Assist with the introduction of new products and services, supporting testing, evaluation and successful market launch.
* Manage customer complaints from initial receipt through to resolution, ensuring accurate records, timely communication and trend analysis.
* Coordinate customer returns, including product assessments, replacement arrangements and credit note requests where appropriate.
* Carry out operational tasks as required, including stock handling, goods-in inspections and product evaluations.
* Work collaboratively with internal quality teams to identify root causes, implement corrective actions and drive continuous improvement.
* Maintain accurate technical and quality records in line with company procedures.
* Promote a culture of exceptional customer service, quality and continuous improvement across all areas of the business.
Technical Support Executive (Field) Persons Specifications
We're looking for someone who is technically minded, organised and enjoys solving problems while building strong customer relationships.
Technical Support Executive (Field) Essential Skills & Experience
* Excellent customer service and relationship management skills.
* Strong organisational and project management abilities.
* Experience supporting technical products within a B2B environment.
* Experience investigating and resolving customer complaints.
* Understanding of quality management systems and continuous improvement principles.
* Excellent problem-solving and analytical skills.
* Self-motivated with a willingness to learn and develop new technical knowledge.
* Confident communicator, both verbally and in writing.
* Full UK driving licence: Regular UK-wide travel with occasional international travel & Valid passport with the ability to travel within the UK and internationally when required.
Technical Support Executive (Field) Benefits
* Salary: Up to £33,000 (DOE), Car allowance, Working hours: Monday to Friday, 8:30am – 5:00pm
* Pension: Competitive scheme with 4% employer contribution matched by a 4% employee contribution & Life Assurance: Cover of 2x annual salary
* Benefits Hub: Discounts and savings across leading retailers, travel, leisure, and everyday shopping
* Employee Assistance Programme (EAP): Confidential 24/7 support for you and your immediate family
* Cycle to Work Scheme
* Regular company events to celebrate success and strengthen team relationships and Ongoing training and professional development opportunities
Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy
Salary description
£27000.00 - £33000.00 per year