Service Coordinator

Salary: £27,000 - £29,000 per annum depending on experience, plus Veolia benefits and pension
Hours: 40 hours per week, 8.30am to 5pm Monday to Friday
Location: Durham, DL17 9DT
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you;
* 25 days of annual leave
* Access to our company pension scheme
* Discounts on everything from groceries to well known retailers
* Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
* One paid days leave every year to volunteer and support your community
* Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing;
* Proactively communicate with customers,
* Provide status updates and maintain contact with drivers throughout the day.
* Upon drivers return to the depot, they will complete the debrief process within the allocated time and report any necessary action or updates as required.
* Be the face to face contact with our drivers on a daily basis, supporting drivers to act on issues identified on the rounds which may include reporting all safety concerns or container damage via close call reporting and encouraging 'stop the job' if it is deemed unsafe to continue in line with company operating procedures and processes.
* Create a customer excellence approach & culture
* React to and manage customer queries and complaints
* Implement service practices that meet the customers' needs
* Maintain a "zero harm" safety culture within depots
* Ensure service delivery, in line with customer expectations
* Engage with interested stakeholders including the wider Veolia team or Management team
* Ensure Veolia legal compliance on site - WTD and transport compliance
* Provide clear, transparent and accurate reporting of daily debriefing
* Lead, manage and develop all direct reports Communicate matters of business interest and importance to Drivers
What we're looking for;
* Full Car Driving Licence
* Previous experience of operating within a similar industry; waste/transport/logistics
* Able to demonstrate an understanding of transport compliance and WTD
* Good communication skills communicating with people of all levels specifically including drivers and frontline employees
* Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance Experienced IT Skills, MS Office 2000 and the ability to adapt to Google
What's next?
Apply today, so we can make a difference for generations to come.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team.
What's next?
Apply today, so we can make a difference for generations to come.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive