The purpose of the Consulting Team Leader role is to lead, develop, and inspire a high-performing team of consultants in delivering strategic, client-focused solutions, while also managing their own portfolio of key clients.
The role is responsible for ensuring the consistent delivery of high-quality advisory services that meet client needs, support organisational objectives, and drive commercial growth.
Key Tasks & Duties
Team Leadership
- Supervise and monitor the day-to-day performance of direct reports and provide leadership & support as appropriate.
- Undertake Performance and Development Reviews of all direct reporting staff in accordance with internal people processes.
- Support and coach associates to assist, where possible, in achieving their goals, productivity and effectiveness, together with challenging their performance and contribution.
- Ensure resource is allocated appropriately across teams to achieve objectives, in collaboration with the Corporate Consulting Lead.
- Understands, accepts and promotes the Lockton culture remaining consistent with the organisation’s philosophies and mission statement.
Account Management
- Leading multiline major clients as a technical and trusted advisor, ensuring client retention
- Deep working knowledge of risk & healthcare markets
- Develop & implement strategies to deal with difficult client situations and communicate difficult messages when necessary
- Lead client delivery teams, providing guidance and training to junior team members as needed, and take responsibility for client deliverables
- Retaining and developing long term revenue growth
- Building sustainable and cross selling channels directly and/or via colleagues
- Representing Lockton to major carriers & fostering strong relationships with all providers in order to support both internal & external stakeholders
- Support Leadership group and development of proposition
- Maintain knowledge of current trends & market developments in the industry
Skills & Knowledge
- CII Qualifications - IF7, GR1. Cert preferable
- Proven experience line-managing or leading a team of consultants or analysts, including performance management and coaching
- Strong leadership skills with the ability to inspire, motivate and develop others
- Experience managing resource allocation, prioritisation and operational efficiency within a consulting or client-delivery environment
- Demonstrated leadership capability, including setting direction, driving accountability, enabling high performance and role-modelling expected behaviours
- Effective people management skills including the ability to identify developmental needs for Associates and to provide appropriate mentoring and coaching.
- Strong verbal and written communication and client relationship skills which can be adjusted to suit the audience
- Ability to interview effectively and hire prospective Associates.
- An understanding of People policies and procedures and ability to implement and/or know when to escalate.
- Ability to juggle multiple priorities and manage time effectively, focusing on balancing priorities, targets, and deadlines
Why Lockton?
At Lockton, you'll be part of a people-first, entrepreneurial business where your ideas, development and success matter. As the world's largest privately owned insurance brokerage, we combine global opportunities with a culture built on collaboration, trust and long-term relationships.
Alongside a competitive salary and benefits package, you'll have the opportunity to grow your career, make an impact and help shape the future of our business.