Hybrid working in offices in West Sussex
A highly successful and innovative creative Internet Marketing Agency, with amazing offices in the heart of the West Sussex countryside are looking to recruit an experienced Account Manager to join their team.
The role of the Account Manager is to effectively manage their client portfolio to help clients improve their web presence. You will have solid Account Management experience, ideally from an Agency background and be able to create and maintain long-term client relationships.
This role is hybrid working in their offices near Hassocks, West Sussex so you will need to be able to drive to this location.
JOB ROLE AND RESPONSIBILITIES
* Maintaining good, healthy client relationships through regular phone, email and face to face meetings
* Collaboratively working with other teams (SEO, PPC, PR, Campaigns & Branding, Web Development) to define the correct strategy and delivery schedule to meet the needs and objectives of the client
* Overseeing the quality of service delivery in terms of efficiency and client satisfaction
* Working with client development plans and internal processes to deliver long-term client relationships
* Documenting all client contact to share with the client and internal stakeholders
* Ensuring the delivery of monthly marketing reports to clients
* Identifying and presenting new business opportunities to your portfolio of clients to grow agency revenues
* Analysis, tracking and monitoring of rankings, conversions and traffic using a wide range of tools
* Management of client budgets
Skills required:
* Good understanding of SEO, PR, PPC and / or digital marketing practices
* Knowledge of Microsoft Excel and PowerPoint, along with project management, time and resource management tools
* Strong self-motivational and confident interpersonal skills to effectively communicate across all levels of management and with all stakeholders
* Strong project and account planning skills to ensure effective management of client expectations to deliver relevance and quality on a daily basis
* A demonstrable passion and shared ambition to deliver client business objectives from the very outset, and to ensure that each project makes a positive contribution to the overall client strategy
* Exceptional communication skills, both written and verbal
* Experience of successfully managing a diverse range of SME clients
* Experience of working in a fast-paced industry with competing client demands, and an exceptional ability to work methodically and with a high level of attention to detail
This role will suit a natural and confident communicator with a flair for building and nurturing strong relationships with customers; who is also a keen team player across the board, able to take ownership of client projects in a calm and professional manner and turn strategy into successful implementation.
Due to the beautiful rural location of their offices you will need to be able to drive and have your own transport.
Please send your CV for immediate interview
Salary: £30k – £35k depending on experience
Salary description
£30000.00 - £35000.00 per year