We're looking for a 1st / 2nd Line Support Engineer to join a well-established IT function supporting a large, multi-site organisation with around 1,600 users. Based at head office, this is a hands-on role where you'll be central to keeping day-to-day operations running smoothly, providing responsive support across a broad user base.
This 1st / 2nd Line Support Engineer role suits someone who enjoys variety, takes ownership of issues and wants exposure to a wide range of technologies. You'll be supporting hardware, software, Microsoft 365 and line of business systems, working in a structured environment with a strong focus on service delivery and user experience.
The 1st / 2nd Line Support Engineer will manage tickets end-to-end, troubleshoot effectively and work closely with the wider IT team. It's a role where being organised, proactive and confident dealing with stakeholders is key.
Key responsibilities:
Provide day-to-day support as a 1st / 2nd Line Support Engineer across hardware and software
Manage and prioritise tickets through the service management system
Troubleshoot issues across Windows 11 and Microsoft 365
Support line of business applications
Install, configure and maintain devices and user equipment
Support Intune, Autopilot and modern workplace tools
Assist with AV, meeting room tech and office systems
Maintain documentation and update knowledge bases
Support asset management and JML processes
Work closely with internal teams to resolve issues efficiently What they're looking for:
Experience as a 1st / 2nd Line Support Engineer or similar
Strong desktop support across Windows and Microsoft 365
Exposure to Intune, Autopilot or PowerShell desirable
Good understanding of IT systems and networking basics
Strong communication skills and customer focus
Organised, able to manage multiple priorities What's on offer:
Competitive salary
25 days holiday + bank holidays (option to buy more)
Pension and private medical options
Additional benefits and discounts If you're a 1st / 2nd Line Support Engineer looking to step into a structured environment supporting a large user base, this is a solid opportunity to develop and take ownership
Salary description
£30000.00 - £34000.00 per year