Location: Office-based (with potential hybrid working)
Salary: £13.50-£14.35 per hour
Contract: Full-time, Temporary (3 months, with potential to become permanent)
Start Date: 1st July 2026
Hours: 37.5 hours per week (7.5 hours per day)
Working hours between 8:00am - 6:00pm on a rota basis, including a 1-hour unpaid lunch
About the Role
My client is seeking a Dutch-speaking Credit Controller to join their Finance Team on a temporary to permanent basis. This role is responsible for ensuring timely collection of payments, maintaining accurate account records, and delivering exceptional customer service to clients.
This position is initially office-based, with the opportunity to work up to 2 days from home per week, depending on performance.
Key Responsibilities
Collect outstanding payments in line with agreed payment terms via email and telephone
Proactively chase aged debt using appropriate escalation procedures
Maintain accurate debtor notes and account histories to support collection activity
Allocate payments and ensure accounts are reconciled and up to date
Set and manage calendar reminders for follow-ups, direct debit rejections, and invoice raising
Respond to client emails within 2 hours and resolve queries within agreed timeframes
Liaise with internal departments to resolve account queries efficiently
Action Service Desk tickets daily
Escalate overdue accounts to supervisors within 2 working weeks where necessary
Attend weekly debtor meetings and team training sessions
Ensure all communications are correctly filed within client records
Provide cover for team members when required
Key Skills & Experience
Essential
Fluent Dutch speaker (native or professional level)
Experience in credit control procedures
Strong customer service skills (email and telephone-based)
Confident and professional telephone manner
Excellent communication and negotiation skills
Strong attention to detail and analytical ability
Proficiency in Microsoft Office (Excel, Outlook, Word)
Ability to manage multiple tasks and meet deadlines
Experience working with internal teams to resolve queries
We are looking for someone who is:
Confident and proactive
Highly organised and methodical
Able to work independently and use initiative
A strong team player
Adaptable and able to remain calm under pressure
Professional, personable, and customer-focused
Motivated with a positive, can-do attitude
Why work for Adecco?
Candidate of the month incentives
Boost rewards - discount vouchers and collect points to spend!
Support programmes
Eye Care vouchers
Competitive pension scheme
We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Salary description
£13.50 - £14.35 per hour