Motor Claims Case Handler

Motor Claims Case Handler
Competitive Salary (dependent on experience)
Haslingden - Office Based – Full UK Driving licence essential
Full Time, Permanent
Working Hours:
* Monday to Friday, 8:30am – 5:30pm
* Plus one Saturday morning per month (9:00am – 12:00pm)
Join a family-run business where customer service really matters.
Collision Solutions is an established Accident Management and Car Hire business operating its own fleet of vehicles from its Haslingden base. We support motorists following non-fault accidents, providing replacement vehicles and guiding them through every stage of the claims journey.
As our business continues to grow, we are looking for an organised and customer-focused Claims Handler to join our team.
This is a varied role where you'll manage your own caseload, build relationships with customers and third parties, and play a key part in delivering a smooth and efficient claims experience.
What you'll be doing
* Managing non-fault motor claims from initial notification through to conclusion.
* Speaking with customers to explain the claims process and provide regular updates.
* Taking ownership of your own caseload and ensuring claims progress efficiently.
* Liaising with insurers, solicitors, repairers and other third parties.
* Maintaining accurate claim records, notes and diary entries.
* Proactively identifying and resolving delays or issues.
* Ensuring all work is completed in line with regulatory and company requirements.
* Delivering a professional, empathetic and customer-focused service throughout.
About you
You may already have experience within accident management, non-fault claims, credit hire, FNOL, motor insurance claims or a similar customer-focused claims environment.
We're looking for someone who:
* Enjoys building rapport and supporting customers through challenging situations.
* Can confidently manage multiple cases at the same time.
* Has excellent communication and organisational skills.
* Works well under pressure and remains calm when priorities change.
* Has strong attention to detail and takes pride in maintaining accurate records.
* Takes ownership of their workload and enjoys seeing cases through to completion.
* A full UK driving licence and access to your own vehicle is essential due to our location.
We welcome applications from candidates with experience in accident management, non-fault motor claims, credit hire, FNOL (First Notification of Loss), motor insurance claims and third party claims. You may currently be working as a Motor Claims Handler, Credit Hire Claims Handler, Claims Advisor, Claims Negotiator or in a similar role where you have managed your own caseload and delivered excellent customer service throughout the claims process.
Why join us?
* Friendly and supportive family-run business.
* Varied role with genuine responsibility.
* Opportunity to develop your career within the accident management sector.
* Work within a close-knit team where your contribution is recognised and valued.
If you're looking for a role where no two days are the same and you can make a real difference to customers following a stressful event, we'd love to hear from you.
Apply now for this Motor Claims Case Handler role with your updated CV.
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful