In this key role, you’ll be the first point of contact for customers, coordinating vehicle service and repair bookings, providing updates, and ensuring every interaction is professional and positive.
Working hours:
Monday to Friday, 8:00am – 5:30pm
Saturday on a rota 8:30am - 12:30pm
What you’ll be doing:
* Welcoming customers with warmth and professionalism — whether in person, over the phone or via email
* Booking vehicles in for service, maintenance and repair work
* Handling customer enquiries and resolving issues efficiently and effectively
* Liaising with workshop, sales, and finance teams to keep customers informed and updated
* Providing clear explanations of work carried out and any additional requirements
* Following up post-service to ensure complete customer satisfaction
What we’re looking for:
* A professional and positive attitude
* Reliability and consistency in your work
* Previous experience in a customer-facing or automotive role
* Experience working with Pinnacle CRM is desirable
* Strong communication and organisational skills
Essential requirements:
* A full, valid UK driving licence is essential
Salary description
£13.50 - £13.50 per hour