Location: Bristol
Salary: £30,000–£38,000 Basic (Dependent on Experience)
Job Type: Full Time | Permanent
The Role
An exciting opportunity has arisen for an experienced Service Advisor to join a busy and professional automotive dealership in Bristol. This customer-facing role is ideal for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.
As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless service experience from vehicle check-in through to completion of repairs and servicing.
Key Responsibilities
* Greet customers and manage service bookings.
* Accurately identify customer requirements and vehicle concerns.
* Liaise with technicians and workshop staff regarding vehicle progress.
* Provide customers with updates and obtain authorisation for additional work.
* Prepare estimates, invoices, and service documentation.
* Promote additional products and services where appropriate.
* Ensure all work is completed to agreed timescales and customer expectations.
* Handle customer queries and resolve issues professionally.
* Maintain accurate records using the dealer management system.
Candidate Requirements
Essential
* Previous experience as a Service Advisor within the automotive industry.
* Excellent communication and customer service skills.
* Strong organisational and administrative abilities.
* Ability to work effectively under pressure in a busy environment.
* Good IT and system skills.
* Full UK driving licence.
Desirable
* Main dealer experience.
* Knowledge of Kerridge, Pinnacle, Keyloop, or similar DMS systems.
* Experience working to customer satisfaction and performance targets.
What's on Offer
* £30,000–£38,000 basic salary depending on experience.
* Performance-related bonus opportunities.
* Company pension scheme.
* Manufacturer and ongoing professional training.
* Career progression opportunities.
* Supportive and friendly working environment
Salary description
£30000.00 - £38000.00 per year