Aftersales Manager

Aftersales Manager
Location: Dunstable 
Salary: Up to £35,000 basic + bonus (£7,000–£10,000 OTE)
Ref: 30488

We are currently seeking an experienced and motivated After-Sales Manager to join our team at our Dunstable branch. This is a hands-on, process-driven role focused on delivering excellent customer outcomes and supporting a small customer care team.
About the RoleThis is not a large-scale management position. You will oversee a small team of 1–2 customer care team members, providing guidance and support to ensure after-sales cases are handled effectively. You will not be responsible for managing technicians or sales staff directly, but you will play a key role in coordinating across departments.

The position centres on managing ongoing after-sales cases, ensuring customer concerns are resolved efficiently, and maintaining high standards of communication and compliance.

Aftersales Manager Key Responsibilities
Oversee and manage active after-sales cases from start to resolution
Support and guide the customer care team with complex or escalated issues
Review incoming vehicle issues and determine appropriate actions
Liaise closely with the Sales Manager, Workshop Controller, and Parts team
Ensure customers are consistently updated and responses are delivered promptly
Maintain adherence to company processes and industry regulationsAftersales Manager Requirements

Solid experience within the motor trade
Strong understanding of the Consumer Rights Act and its practical application
Excellent communication and problem-solving skills
Sound judgement and the ability to guide others to the right outcome
Organised, proactive, and process-driven approachWorking Hours
Monday to Friday
9:00am – 6:00pmSalary & Benefits
Basic salary of approximately £30,000 (depending on experience)
Realistic bonus potential of £7,000–£10,000 per year
Supportive team environment with clear processes in placeIf you have the right experience and are looking for a role where you can make a real impact on customer satisfaction and team performance, please APPLY!!

Consultant - Jason Evans
JEOJ

Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries