Salary: Up to £38,000
Location: Huddersfield
Our client is currently looking to add an additional experienced team leader due to continued growth. An excellent opportunity to lead, coach and motivate a team of 8 overseeing all scheduling of new customer installation and annual maintenance and repairs.
Duties:
Ensure team productivity to hit daily, weekly, monthly business targets, ensuring the Schedulers adhere to agreed KPI’s & SLA’s
Carry out daily meetings with the team to discuss stats and workload
Provide daily statistical updates to the business including productivity and backlog
Attend a daily call with scheduler, Regional Operations Manager and Operations Manager to discuss day/day+1 shifts and issues
Prep for and attend monthly planning meetings with ROMs and Operations Manager
Monitor and manage team telephone stats
Critique and coach team on call quality
Monitor, manage and critique scheduling planning to ensure maximum productivity
Monitor and manage the team HELD jobs
Effectively control team overtime budget
Carry out monthly one to ones
Recruitment and training of new staff
Disciplinary, performance & absence management of S&R Schedulers
Point of escalation for complaints
One on One coaching of the team
Ongoing team development
Skills / Ability:
Ability to multi-task and remain calm under pressure
Ability to identify areas of improvement and implement
Ability to use own initiative and make considered decisions
Ability to communicate at all levels
Ability to flex own management style to support all team members
INDAB
Salary description
£35000.00 - £38000.00 per year