Hybrid working
£32,000 to £42,000 depending on experience
We are working with an established digital agency that partners with ambitious brands across fast-moving, performance-led sectors. They are now looking for a Digital Marketing Account Manager to join the team and take ownership of a portfolio of client accounts.
This is a brilliant opportunity for someone who enjoys building strong client relationships, understanding what clients are trying to achieve and working closely with specialist teams to make sure the right activity is being delivered in the right way.
You do not need to be a hands-on SEO, Paid Media or Paid Social expert. What is important is that you understand the role these channels play, why they are being used, what the objectives are and how they work together to support wider client goals.
This role would suit someone who can join the dots, ask good questions, spot opportunities and bring commercial value to client conversations.
The role
As Digital Marketing Account Manager, you will be the main day-to-day contact across a portfolio of digital marketing clients. You will manage relationships, keep projects and retainers moving, support account growth and act as the link between the client and internal specialist teams.
You will work closely with a Senior Account Manager and wider digital teams across areas such as SEO, Paid Media, Paid Social, Content and PR.
This is not a passive account management role. You will need to be proactive, organised and commercially aware, with the confidence to lead client conversations, understand what matters to the client and help identify where the agency can add more value.
What you will be doing
You will be:
Managing day-to-day client relationships across a portfolio of accounts
Understanding client goals, challenges, priorities and commercial objectives
Working closely with specialist teams across SEO, Paid Media, Paid Social, Content and PR
Helping clients understand why different channels are being used, what they are designed to achieve and how performance is being measured
Keeping delivery on track across briefs, timelines, budgets and agreed outputs
Preparing for and leading client calls, status updates and performance reviews
Joining the dots between different areas of digital activity to identify opportunities for growth
Spotting where additional services, support or activity could add genuine value to the client
Supporting the development of account plans, proposals and opportunity documents
Managing Statements of Work, timelines, actions and risks across your accounts
Escalating issues early and helping to resolve them quickly and professionally
Working with senior team members on renewals, account growth and client retention
Using AI tools and automation where relevant to improve process, reporting and efficiency
What we are looking for
You will need:
Previous experience managing client accounts within a digital marketing environment
Agency-side experience would be a real advantage
A good broad understanding of digital marketing channels, including SEO, Paid Media and Paid Social
The ability to explain the purpose of different digital channels to clients in a clear, straightforward way
Confidence talking to clients about objectives, performance, next steps and opportunities
Strong relationship-building skills and a consultative approach
Commercial awareness and the ability to spot ways to add value across client accounts
Strong organisation skills, with the ability to manage multiple clients, deadlines and stakeholders
Good written and verbal communication skills
A proactive mindset and the confidence to bring ideas to the table
An interest in how AI and automation are shaping digital marketing and client services
It would be a bonus if you have:
Experience working across regulated or highly competitive sectors
Experience supporting proposals, account growth plans or renewal conversations
Experience working across integrated campaigns involving multiple specialist teams
What you will be measured on
Success in this role will be based on client satisfaction, retention, renewal rates, account growth, quality of communication, accuracy of forecasting and your ability to identify risks early before they become bigger issues.
What is on offer
Salary between £32,000 and £42,000 depending on experience
Hybrid working
A supportive and ambitious agency environment
Clear career pathways and regular development conversations
Training academy, team training budgets and access to learning platforms
Company bonus scheme
Enhanced pension contributions as your career develops
Recognition schemes and regular team shout-outs
25 days holiday plus bank holidays, rising with length of service
Birthday off
Flexible working hours
Option to work abroad for a short period each year
Enhanced maternity and paternity pay
Health checks, eye tests, flu jabs and mental health support
Paid volunteering days
Regular team socials, learning sessions and off-sites
This is a great role for someone who enjoys being close to clients, understands how digital marketing channels work together and wants to play a key role in helping accounts grow.
If you are an Account Executive ready to step up, or an Account Manager looking for more ownership, variety and commercial involvement, this could be a really strong next move
Salary description
£32000.00 - £42000.00 per year