Customer Care Officer

Murphy is a leading international, specialist engineering and construction company founded in 1951 with a purpose to improve life by delivering world-class infrastructure. Operating in the United Kingdom, Ireland, Canada and America, Murphy provides better engineered solutions to infrastructure sectors including transportation; natural resources; energy and water. 

Headquartered in London, Murphy has a number of related businesses – Ground Engineering; Utility Connections; Murphy Plant; Murphy Process Engineering; Pipeline Testing Services; Specialist Welding Services; and Electrical Services. Murphy is a specialist in delivering pipelines, design, structural steel, tunnelling, fabrication, bridges and piling, and has a substantial holding of plant, equipment and facilities.

Murphy employs around 4,000 engineers, professional managers and skilled operatives around the world. Together, they work as ‘One Murphy’ - directly delivering the people, plant and expertise needed to make projects a success. Visit (url removed) or follow us on LinkedIn, Facebook, Instagram and X:

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A day in the life of a Murphy Customer Care Officer:

List and maintain a database of all key stakeholders and interested parties.
Keep all stakeholders informed about the scheme and especially any activities that may affect the public.
Support and attend client led customer/stakeholder drop-in sessions.
Support the investigation of insurance claims on behalf of the client.
Manage and investigate complaints, both directly and in support of the client.
Where required join the Considerate Constructors Scheme and maintain a top score.
Act as the main point of contact between the project and communication teams
Working with project teams on site to build relationships with communities impacted by our work and identifying opportunities to support local initiatives in line with our values.
Support the client’s communications manager to developing internal and external stakeholder plans including communications calendar, key messages, identifying stakeholders, developing methods of engagement. 
In tandem with the client’s communications manager, develop and deliver communications materials and content for review and agreement, as agreed with the project leadership and client.
Proactively gathering information and updating relevant comms channels – including digital - with relevant and up-to-date content, including news stories and case studies to be used for internal and external communication.
Work closely with site team to support any project community outreach events management including regular team events.
Planning and delivering local information / engagement events
Develop and plan proactive community giving programme, e.g., volunteering, school engagement, and STEM activities with any communications needs including collating case studies and success stories.
Support emergency incidents on site as needed.
Minimise disruption during construction, allaying unwarranted fears about delays and provide accurate and timely information.
Advise and support the project staff on public liaison matters.  

Still interested, does this sound like you?

Demonstration of knowledge and practical application of Public Relations; and Third-Party issues in relation to construction activities.
Computer literate with a good working knowledge of Microsoft packages.
Proven track record of building relationships with external and internal stake holders
Experience working on water-based projects is desirable