AI & Microsoft Training Specialist

Zenith are looking to recruit an experienced AI & Microsoft Training Specialist. In this role you will design, deliver and continuously improve high-impact learning experiences that drive measurable outcomes for learners and employer partners. Reporting to the Apprenticeship Manager, you will play a key role in delivering and enhancing AI and automation apprenticeship pathways, including:
* Level 3 AI Integration Digital Support Technician
* Level 4 AI & Automation Practitioner
Within the role, you will work closely with the wider apprenticeship delivery team to ensure high-quality teaching, learning and assessment. You will enable learners and employers to adopt Microsoft 365 Copilot, Copilot Studio and AI-driven ways of working, translating technical capability into practical, real-world impact.
Responsibilities
AI Programme & Apprenticeship Delivery:
Deliver high-quality teaching, learning and assessment across AI and digital apprenticeship programmes
Embed Microsoft Copilot and AI tools into apprenticeship delivery and learner activities
Support learners through their full journey, including onboarding, progression and preparation for end-point assessment
Maintain a strong focus on learner outcomes, achievement and progression
Curriculum & Content Development:
Design and develop engaging, industry-relevant learning content aligned to apprenticeship standards
Create blended learning materials (workshops, digital modules, video content and practical labs)
Integrate training on:
*
* Microsoft 365 productivity tools
* Microsoft Copilot (prompting, workplace use cases, productivity gains)
* Copilot Studio (introductory automation and solution building)
Continuously improve content based on learner feedback, employer input and performance data
Training Delivery & Facilitation:
Deliver training across multiple formats including:
*
* Classroom-based sessions
* Virtual delivery (Microsoft Teams)
* 1:1 and small group coaching
Facilitate hands-on learning experiences that enable learners to:
*
* Apply Microsoft tools effectively in their roles
* Use Copilot to improve productivity
* Build simple solutions using Copilot Studio
Adapt delivery style to meet the needs of different learner and employer audiences
AI Adoption & Workplace Application:
Support employers to embed AI tools into business processes
Deliver practical training on:
*
* Prompt engineering fundamentals
* Workflow optimisation using AI
* Automation opportunities through Copilot Studio and related tools
Promote responsible AI use, including governance, data protection and ethical considerations
Learner Support & Progress Monitoring:
Track learner progress and provide timely support and feedback
Conduct regular reviews to ensure learners remain on track
Identify and address barriers to learning and achievement
Support safeguarding and wellbeing in line with organisational policies
Stakeholder & Employer Engagement:
Build strong working relationships with employer partners
Support training needs analysis to identify digital and AI capability gaps
Provide guidance to employers on skills development and AI adoption
Work collaboratively with business development and curriculum teams
Quality Assurance & Compliance:
Maintain accurate learner records in line with ESFA funding rules
Ensure delivery meets Ofsted quality standards
Participate in internal quality assurance processes and audits
Contribute to continuous improvement across apprenticeship provision
Professional Development & Innovation:
Stay up to date with developments in Microsoft technologies, AI and automation
Continuously enhance your own knowledge and delivery capability
Contribute to the development of new AI and digital training programmes
Act as an advocate for innovation within the Apprenticeships team
Knowledge, Skills & Experience:
Essential
Level 5 qualification (or equivalent experience)
Experience delivering training within apprenticeships or workforce development
Strong knowledge of Microsoft 365 tools (Word, Excel, PowerPoint, Outlook, Teams)
Understanding of Microsoft Copilot and its application in workplace productivity
Experience supporting learners to achieve structured learning outcomes
Strong communication, facilitation and coaching skills
Ability to manage workload independently and meet delivery targets
Strong stakeholder engagement and relationship-building skills
Adaptable, proactive and solution-focused approach
Desirable
Experience delivering AI or digital apprenticeship standards
Experience with Copilot Studio or Power Platform tools
Understanding of prompt engineering and AI adoption
Knowledge of automation tools and workflow design
Awareness of apprenticeship funding and compliance requirements
Teaching or training qualification (e.g. AET, CET, DET)
Relevant Microsoft certifications
Personal Attributes
Passionate about digital skills, AI and workforce development
Learner-focused with a commitment to high-quality outcomes
Innovative and forward-thinking
Strong attention to detail and quality
Resilient and adaptable
Committed to continuous improvement
Role Requirements
Based in the North East of England
Office-based role with delivery across employer sites
Full UK driving licence
Access to own vehicle
Willingness to travel across the region and occasionally nationally